Kwik Fit - Shoreham-By-Sea Reviews Summary

Customer Service

Pros:

• "Very pleased with the level of service given, treated with courtesy and efficiency."
• "Great comms and first class customer service."
• "Excellent service from everyone and Jordan on reception couldn't have been more helpful."
• "Staff are amazingly helpful, go above and beyond."
• "Jordan at Shoreham by-sea branch made sure I had a new tyre fixed on the same day."
• "Had the pleasure of dealing with Lee and his team this morning."
• "The guys here sorted out my Fiat 500 and did a great deal and went above and beyond to help me get it through the MOT."
• "Jordan did a fantastic job booking in the work (discs and pads) and kept me very well informed along the way."

Cons:

• "I was not called by Kwik fit until 36 hrs later when I was quoted a price for the work that needed doing."
• "I am now looking to hire a car for that period."
• "I tried to contact Kwik Fit several times... the branch office telephone number rang for 3 minutes and then cut off each time I tried."
• "Used Kwik fit shoreham for over 20 years... since this new manager has taken over this year I’m never going back there again!"
• "AVOID!!!!!!!! Worst customer service... I was 4 whole minutes late to be spoken to like dirt on the bottom of his shoe."
• "They lied to my face when doing wheel alignment."
• "Kwikfit forgot to replace the wheel locking nut."
• "Avoid. Constantly trying to make more money out of people."

Quality of Work

Pros:

• "Staff were able to proceed without delay and could collect the car later that day."
• "Initially they had a slot three days later, but subsequently they then said they could do it the next day if I left the car with them."
• "They replaced all four of my tyres with only two hours before their closing time."
• "Lee sorted out repair, full wheel check and rebalancing all in a couple of hours."
• "Jordan gave me a fab discount on a very expensive tyre."
• "Good level of service even after some issues on the day with power cuts and hydraulic lifts at the centre."
• "I have always had excellent service at Shoreham-by-Sea branch of kwik fit."
• "The whole process was streamlined will definately use again for a very convenient and pleasant experience."

Cons:

• "Tested battery when I got home and only forty percent charged."
• "The rear passenger tire was deflating... the new tire was fully deflated and I could not run the car any further."
• "Brake inspection wasn't done until over 24hrs after I took car in."
• "I asked if I could take it to another Kwik Fit centre but was told no, it had to be the Shoreham centre."
• "I had 4 new Continental Vanco Campa tyres 215/70 R15CP 109R fitted... I have been charged £6.50 for each valve, i.e. £26 total."
• "he is completely untrustworthy saying that everything is wrong with your car and needs thousands spent on it."
• "I don't know what happened to evoke any negative reviews but I have to say that I haven't had better service from any garage for many years."
• "Ruined my lock nuts having left the secure nut on the wheel."