Gray Ox Reviews Summary

Service

Pros:

• "The staff were attentive, although it seemed we changed waiters a few times."
• "Staff were really helpful and friendly, overall, definitely worth a visit, recommended."
• "The staff are super polite and make it so much more special."
• "The servers were friendly, especially the lady for whom English was a second language, she was very professional."
• "The staff are very friendly giving an excellent service."
• "We received a friendly welcome by the staff."
• "The staff were very friendly and helpful."

Cons:

• "So far shocking service. Been sat here 20 minutes with our empty plates. Totally ignored by all the staff who are too busy socialising with each other."
• "Service very poor, food average."
• "Waitress was abrupt and rude."
• "Disconcertingly long wait to be served."
• "However very disappointed on only the main fire going, did find it a bit cold in our corner."
• "The service falls very short too and slow. Staff on phones in customers eyeshot."
• "Waited 20 minutes to order, didn’t get our food till nearly 7.25……absolutely appalling service."

Food Quality

Pros:

• "The food is of a high quality and very tasty."
• "Gray ox is worthy of 5 stars .we had afternoon tea which is very nice .freshly made for us."
• "The food was good, tasted nice."
• "The food was amazing, we couldn't fault it, portion sizes were generous."
• "The food beautifully presented and flavoursome."
• "The black pudding n pigs cheek starter is literally the best I've ever had!"
• "Gourmet pub food. Each dish presents even better than the menu reads."

Cons:

• "The main course was definitely not worth the wait or price either."
• "It is quite off putting also when you're waiting for your food and the waitresses are feeding someone's dog with scraps from the kitchen!"
• "Despite the main element of the dish being gluten free, the accompaniments were not, even though they were highlighted as being gluten free too!"
• "The food itself looked well-presented, but the portions were small for the price."
• "Food was nothing special. My plate of fish and chips was grossly overcooked."
• "The steak wasn't very tasteful and the chicken in the burger was overcooked."
• "The food was bland."

Value for Money

Pros:

• "Food really good as usual, early bird menu great value."
• "All of the food was delicious, very good value for money."
• "Early bird menu great value (£19 for 3 courses)."
• "Without a doubt the best Sunday dinner I have had in a long time."
• "Been several times, and always had good food at very reasonable prices."
• "Fantastic portions and great quality food!"
• "Food was superb and generous portions."

Cons:

• "Quite disappointing for £30 per person."
• "Overpriced and unfortunately disappointing."
• "Very pricy for a-la-carte."
• "Food was OK but overpriced for the standard."
• "Perhaps a little overpriced but then we usually go midweek for the earlybird which is better value."
• "Ok ,absolutely no more, overpriced and unfortunately disappointing."
• "Ordered Fish and Chips......swimming in grease and chips soggy and lifeless.....triple cooked? I don't think so!"

Ambience & Location

Pros:

• "The Gray Ox is tucked away & has a lovely ambience."
• "Great place with awesome food and good Ale."
• "Cosy pub with great views."
• "Nice views during the day, good location."
• "Lovely setting in the countryside with plenty of seating outside and a nice comfortable restaurant area inside."
• "A lovely pub in a rural setting."
• "Grey Ox Inn is a very cosy and hidden away Pub/Restaurant."

Cons:

• "The furniture though is tired which was the only thing that let our visit down."
• "Some of the furniture (especially the chairs) are looking quite shabby."
• "Unfortunately went as flexitarian/vegetarian/vegan and the food just wasn't very good/actually quite bad."
• "The choice of draught beers were a little disappointing."
• "We asked for another table, and were informed that, with the exception of worse tables (e.g. near the toilet), they were fully booked."
• "Absolutely appalling service."
• "What has happened to The Gray Ox? From true a la carte menus and good home made food to poor standard average pub grub at greatly inflated prices but without any quality."

Booking & Accessibility

Pros:

• "Parking was great even for larger cars/pick-up."
• "Online booking a good idea but could be quicker."
• "Booking was easily done by the website with a follow up confirmation email soon after."
• "Large carpark."
• "The only one problem is parking entrance- it can be dangerous for lowered cars ;)"
• "Clean facilities."
• "Good beers, nice wine list, outdoor seating."

Cons:

• "Difficult to get hold of by phone.Ten calls over 3 hours and each one to answer machine."
• "Booked a table for 4 weeks in advance for a special event. When we turned up there was a sign on the door saying it was shut for 2 days."
• "Only called in for one drink on sunny day. Sat outside on one of the benches to be covered in the paint."
• "Note: The car park is fairly small and there is no off street parking."
• "Absolutely freezing cold too as no heating and seated right next to front door."
• "Service is terrible. Asked to take the 10% service charge off was told no by the manager."
• "The last issue we had was when the bill came they had charged us £50 for use of the private room!"