Rybrook Chester Reviews Summary

Customer Service

Pros:

• "Customer service very helpful very polite."
• "The staff make you feel important as a customer, even if you're not looking at expensive new cars."
• "After sales service was great too, fixing a small fault quickly and lending me a car while it was done."
• "Recently had the pleasure of the great customer service from Rybrook Chester."
• "This branch offers genuine customer service like it should be."
• "I'm an NHS worker and need to be mobile and they got me back on the road in no time."
• "The service from start to finish was exemplary, from the initial enquiry right through to the handover you are made to feel special & not 'just another customer'."

Cons:

• "Rybrook Chester, great cars but awful service today from a totally disinterested colleague."
• "Had awful customer service from this establishment yesterday."
• "Customer service is very lacking, especially with the price you pay."
• "Absolutely dreadful, would give no stars if I could!"
• "Terrible after sales and none existent customer service."
• "Very disappointed with the sales advisers at Rybrook Chester."
• "This review is for the customer after care from the garage itself which is well below standard."

Sales Experience

Pros:

• "The sales person, Phil Hooton, was an absolute pleasure to deal with."
• "We recently purchased an XC40 from Phil at Rybrook Chester and he was a pleasure to deal with throughout."
• "David Lloyd-Williams as a salesman has made the whole experience an absolute delight from start to finish."
• "Recently purchased an XC40 from Lee. Very knowledgeable about the vehicles and specs available."
• "Phil Hooton was an absolute pleasure to deal with. For once there was no high pressure selling."
• "The salesman was friendly, knowledgeable and not pushy."
• "Bought a Volvo here recently particularly because the salesman David was very helpful."

Cons:

• "Having arrived on time, we were made to wait and eventually the (not busy) salesman 'Dan' offered us the test drive booked."
• "A weekend of fun test driving for your new car?? Not with Volvo Rybrook Chester."
• "Sales guy (Dan) was totally uninterested once we told him we were paying cash not PCP, very patronising."
• "The salesman was not waiting for us to answer any questions, he busied himself in and out of the showroom."
• "I know car sales people have a very bad reputation as an industry but I have never experienced such a complete lack of professionalism from anyone in a service industry before."
• "Salesman unprofessional, waffled for hours and was overly keen on up selling things for the commission!"
• "Nice selection of cars shame about the sales person."

After Sales Support

Pros:

• "After sales service was great too, fixing a small fault quickly and lending me a car while it was done."
• "David's product knowledge and approach to customers was superb, especially when it came to sorting out a couple of minor snags."
• "I've taken my car to address some minor issues when it was still on the 3 years, and it was always put right."
• "The aftercare was exceptional which I thought was a nice touch."
• "Took the car in for annual service and MOT test in October. Needed some work but nearly all major stuff was fixed under the warranty."
• "Really good job, and always comforting to deal with a professional company."
• "The aftercare was exceptional which I thought was a nice touch."

Cons:

• "On road testing the vehicle the cambelt slipped, wrecking my engine."
• "I’m extremely disappointed about the last minute call and cancellation."
• "No phone call to say car is ready and the aftercare left me regretting going to them in the first place."
• "Extremely disappointed with the poor service experienced today."
• "They didn't seem to know what was going on. All the frills are in the front of house showroom but they need to improve their after care service."
• "After Sales support has left me feeling cold."
• "End of day and a number of calls to Volvo Assist and Rybrook Chester later - still no sign of a hire car."

Overall Satisfaction

Pros:

• "They are both assets to this business because of this I will become a loyal customer in the future."
• "I have been pleased with my experience."
• "We have been dealing with Rybrooks Chester for many years and have always had excellent service."
• "An excellent experience, enjoyable, easy, stress free, no hard sell."
• "Purchased my new car from here this week, very friendly well run business."
• "The overall experience was highly professional with a personal friendly approach."
• "Fantastic Service from the Rybrook Chester team."

Cons:

• "Save yourself the stress and look elsewhere."
• "I have had Volvos most of my driving life. No more, I have bought a BMW."
• "Usual story bending over backwards to entice you in to buying a car then after they have your money they are on to the next one."
• "Never have I had such difficulties to try and buy a car!"
• "The way I have been treated by the above has been a disgrace, beware."
• "To say I was disappointed was an understatement!"
• "The Volvo strap line is 'Redefining Perfection' - the lived experience is more like 'Enduring Imperfection'."