Hartlebury Castle Reviews Summary
Category: Heritage building
Historical and Educational Value
Pros:
- "This is a very interesting and historical building with a museum of interesting things."
- "The Castle and Museum are awesome."
- "A superb place to visit, so much to see."
- "Absolutely wonderful museum with lots of interactive areas to keep children interested."
- "One of the best kept secrets in Worcestershire!"
- "Fabulous. Absolutely loads to see with one of those hand held things that you listen to which tells you all about the place."
- "Interesting place with over 800 years of history."
- "This is the ex-Bishop of Worcester's Palace It has been extensively and sympathetically restored."
Cons:
- "Not really a castle anymore as parts were largely destroyed during the civil war."
- "Looks like more house than castle."
- "Despite it pouring down rain my family managed to have a nice time."
- "Quite expensive and not very suitable for young children."
Staff and Volunteer Engagement
Pros:
- "The staff are so friendly."
- "All the staff that we encountered were really nice and helpful."
- "The staff were really friendly, helpful and knowledgeable."
- "Volunteers are simply brilliant and full of insights into the exhibits."
- "Very friendly informative volunteers."
- "The volunteers who work there are engaging and enthusiastic."
Cons:
- "The gentleman serving us had NO customer service skills."
- "We ordered 2 pieces of cake, a latte and a tea. I gave him £20 and he offered me £16 plus some change."
Cafe and Food Services
Pros:
- "The food in the cafe was great."
- "The cafe is very popular and the cake and tea that we had was excellent."
- "The cafe is lovely. The surrounding areas are just perfect."
- "The Café served the most delicious soup and can be accessed without going into the Castle."
Cons:
- "It is a great castle with lots of activities you can engage with but its cafe is extremely slow."
- "The fish and chips were very poor. The fish was barely cooked and the size of a small mini fish."
- "The cafe / restaurant prices I feel are too high....again maybe it's me but £7.50 for a toasted ham sandwich I feel is just a bit too high."
Accessibility and Facilities
Pros:
- "Toilets are really modern, fresh and clean."
- "There is plenty of car parking."
- "They've done a great job of making the history of the Bishop's Castle come alive by following the story of one family."
- "It's old buildings but they have worked hard to make them disabled friendly."
Cons:
- "Some parts of the Mobile museum were closed."
- "Much more interesting than I had imagined. Downside is that it is over a number of floors and the lift wasn't operating while we were there."
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