ODEON Liverpool One Reviews Summary

Location and Accessibility

Pros:

• "Located centrally and so you may like to think about the parking in prior."
• "Well located by Liverpool One and accessible by foot with nearby buses and parking available."
• "Superb location and nice experience watching on different screens from IMAX to normal ones."
• "Nest cinema complex I've ever been to. Staff are so friendly, Management do a wonderful job in giving customers, a wonderful cinematic experience."

Cons:

• "The only downside is car parking. It is NOT free and a bit expensive too!"
• "The IMAX screen seemed rather small / same as a normal screen size, not sure it was worth paying the extra premium."

Staff and Customer Service

Pros:

• "Helpful staffs. IMAX screens are great and their limitless option can help you save a lot if you are a frequent visitor."
• "Staff are friendly and direct you to your room as with so many screens it's easy to get lost."
• "Staff is super helpful 👌"
• "THE MOST AMAZING MANAGER IN LIVERPOOL ONE!!!"

Cons:

• "Service was mediocre, had to wait 10 minutes to be served despite there being 4 staff behind the counter not doing much."
• "Disappointed with lady staff in the popcorn area. she was very rude when we asked for help."
• "Staff were very rude, was my first experience staying in Liverpool and was unsure what to do with the food and drink payment and staff were very cranky and rude about explaining to me and my partner on what to do."
• "Worst cinema experience I have ever had. Went in tonight as a group of 4 to watch Dune. To start with, the ordering of food and drink was an absolute shambles, and Covid breeding ground."

Cleanliness and Maintenance

Pros:

• "The cleaning service is excellent as I have almost never seen a single instance where I can fault it."
• "The cinema itself is clean and well presented with all the screens signposted and movies advertised too if you not sure what you want to watch."
• "Always clean and tidy. The screen wasn’t working initially so missed the adverts, which isn’t necessarily a bad thing, but also missed a few trailers."
• "Clean, seats are comfortable, screen and sound quality was good (non-IMAX screen)."

Cons:

• "I went take my seat and had to clear popcorn off my seat first before sitting down. The seats next to me were also covered in popcorn and sweets etc."
• "If they clean between viewings they don't do a good job. The main problem was the temperature of the auditorium. It was very cold."
• "Toilets need maintenance. But for god sake TURN THE HEATING ON! sat in the cinema without heating on was like being in the fridge."
• "Absolutely disgusting. Haven’t been to the Odeon in a few years and I won’t be going back any time soon. I turned on my phone torch to find my seat and realised that the seats are absolutely filthy, stained brown with holes and tears."

Value for Money

Pros:

• "Excellent cinema with great popcorn and amazing screens. Ticket process is so easy - just use the self ticket booths and that's it."
• "Would recommend buying tickets in advance as this works out cheaper but there are self service machines and operated tills, usually space available unless it's a highly anticipated movie."

Cons:

• "If I’m paying a total of £30 for one person for a cinema experience, I expect better than this! Very poor, next time I’ll consider other cinema options instead."
• "Paid over 6£ for the worst cinema popcorn I've ever tried."
• "A massive shout out to the staff this morning who amended my ticket so I could watch Avatar IMax instead of the standard I'd booked by mistake 🤦‍♀️ This was my first solo cinema experience and will definitely not be my last. Thank you so much 💓"
• "Recent visit back to Odeon for TopGun and was rather dissapointed due to the exuberant cost of the visit. The ticket (IMAX) 15, popcorn and drink 11 plus parking and petrol and it blow out the best part of 50."