Prezzo Italian Restaurant Canterbury Reviews Summary

Service

Pros:

• "The staff were constantly washing hands and keeping tables and chairs well cleaned, along with the card machines from begin to end the staff really took pride and care in their food and hospitality."
• "The staff were very tolerant of our big and chatty group and gave us time to sort out our orders."
• "I want to thank all the staff in this restaurant for making it amazing and offering first class service each time my partner and I eat in the restaurant."
• "The waiter was very attentive and couldn’t have done anymore for us."
• "Great service, very quick and efficient, great staff, very helpful and attentive."
• "First time visiting and I was blown away with the quality of service, drinks and food."
• "Visited this Prezzo several months ago for my birthday. From what I can remember, the service was nice and the food was delicious."

Cons:

• "Our waitress was rude and blunt as well as pushy."
• "It is clear that Prezzo in Canterbury needs fewer customers as they made it very obvious that us darkening their doorstop was a huge inconvenience."
• "If I could give 0 stars I would, rude and arrogant."
• "The waitress was clearly having a bad day and the last thing she needed was to have a party of seven adults and two toddlers taking up space."
• "Service was shocking. Had to wait over 20 minutes to get the bill."
• "We were not welcomed in well, were spoken to bluntly and moved without proper explanation."
• "Initial reluctance to correct bill mistakes nearly spoilt the evening though."

Food Quality

Pros:

• "The Gluten Free Pizza was delivered on it's own nicely away from the meals containing Gluten."
• "Had the calamari starter which was cooked to perfection. Not too chewy and had a nice bite to it."
• "For main we both had double pepperoni pizza, this also was delicious however huge."
• "Prezzo's menu is well balanced with good choices right from the starter to the desserts."
• "The food was absolutely first rate. I cannot praise Prezzo highly enough and 'thank you David' in particular!"
• "The Food was tasty, nice and hot, place was clean and staff were friendly."
• "This is one of the best Italian food I've had, including those in NYC."

Cons:

• "Food a bit boring...Could have stayed in and cooked better really."
• "Especially the mains (pasta) seem like they are from children's menu! Please make the portions larger."
• "At £19 a carbonara should be both generous and delicious and it was neither."
• "The risotto wasn't cooked, the Christmas burger was over cooked, infact burnt."
• "The main course was a flavourlesss plate of stodge!"
• "Food is weird; would describe as the way an American or young child would want Italian food to be prepared."
• "Basic food highly priced."

Ambience and Decor

Pros:

• "Beautiful restaurant, lovely decor and ambience."
• "With a glass of cider - it was a lovely lunch and nice atmosphere."
• "The restaurant was nicely laid out and not too busy, which actually made for a really nice meal for two."
• "It's a great atmosphere to sit down with friends!"

Cons:

• "Don't think I'll be returning any time soon."
• "Sadly the whole experience was poor from start to finish."
• "The toilets leave a lot to be desired. Should have separate toilets. All the toilets I went into were dirty and smelt really bad."

Value and Pricing

Pros:

• "My wife purchased the buy a gift menu for £30 I have to say it was extremely good value for money."
• "If you go Sun-Fri (only 'til 5pm Fri) Meerkat meals discount applies 🙂"

Cons:

• "They changed their menu and portion are smaller."
• "Too expensive for what you get."
• "Prices expensive for what they are and portion size would leave you eating again that eve."

Customer Management

Pros:

• "One of the nicer Prezzo in Kent."
• "We were asked on arrival if anyone has an allergy, (my Mum has a nut allergy)."
• "Will definitely visit again if in Canterbury. Highly recommended."