"The staff we dealt with, Gill, Simon, and Melissa were great to deal with and very supportive."
"We were really well supported when we took her home, we borrowed a crate and lead and Three Counties staff we available on the phone if we had any queries."
"The care and consideration they gave to making sure we were the right home for this beautiful boy went above and beyond."
"Gyll and her team were amazing. They were very cautious and rightly so."
"Gyll has always returned my calls and has our total respect for all the commitment and knowledge she has regarding the animals in her care."
Cons:
"Through experience, we have found Gill to be extremely rude to a disabled member of my family, not allowing them a single minute of her time in adopting a dog."
"I phoned recently to enquire about Sydney, a standard dachshund at TCDR. I spoke to Tony (?) who asked if I had had dachshunds before, as they can be very particular. I said no, whereupon the conversation was cut very short."
"I have to give this rescue for dogs and cats a 1 star and to be honest i wouldn't even give a 1 star."
"I enquired about a specific dog, taking time to explain my situation, my experience etc. and received a dismissive negative 3 word response."
"Being shouted at by the management, not once, but twice is truly unacceptable!"
Adoption Process
Pros:
"We felt that Three Counties priority is being thorough with their process to fit the right dog to the right family at all times."
"We adopted ‘Roxi’ in January and after changing her name to Briseis (we call her Bree) we are so pleased with her. She soon fell into a routine and quickly became part of the family."
"We can't speak highly enough of Three Counties. Their care in making sure that the dog is right for the customer and more importantly, the customer is right for the dog is first class."
"The process seemed to be slow and frustrating at times, (but that was probably due to me desperately wanting a dog and being impatient), we have had Dulcie with us for nearly 3 weeks now and the wait was definitely worth it."
Cons:
"I've rescued a few dogs during my life but have never dealt with such a hostile and rude owner as this place!"
"You want to steer clear of this place in. my opinion its the worst I have been to."
"We took 4 dogs into these kennels in May 2022. Three days later, only 2 were left alive."
"It’s a shame we could never get hold of anyone to try and rehome a dog, several calls, voicemails and emails, after a month or so we gave up."
"Tried to arrange meeting a couple of the dogs for a while now, saw a new dog added who sounded perfect for us, we rang to see if we could arrange to meet him, answered the questions asked to then be told they are quite busy and to ring the next day."
Animal Welfare and Care
Pros:
"Three Counties Dog Rescue show so much love and care to the dogs they are sheltering with the dogs receiving all the veterinary care they need."
"The whole family and their dogs love her. So thank you Gyll, Tony, Helena and team for taking such good care of her and making her available to us."
"The staff have no clue how to greet a dog or anything, don’t bring your dog here because it is a massive mess here , all dogs are stressed out like mad, barking and crying all the time, going crazy inside the kennels! UNPROFESSIONAL and really bad."
Cons:
"We have tried on numerous occasions to enquire about dogs with 3 counties. Three counties have two telephone numbers a mobile and a works. You can only see these dogs by arrangements with 3 c, My wife and I would like to adopt one of the dogs currently with three counties and have tried to contact them to arrange a viewing?"
"AWFUL...wanted to become a volunteer and the lady was super unimpressed with me didnt even care because she had enough..she was so unpleasant and said she would call me back like 4 times and never did..wow."