NX London Hostel - Rent a bed, Sleep a night, enjoy Free breakfast. Reviews Summary

Hostel Quality and Cleanliness

Pros:

• "The beds were comfortable and the rooms were clean."
• "Paid around 20 a night for a clean bed and room, and a great breakfast selection."
• "The room is simple, but all clean and well prepared."
• "Beds are solid, staff are friendly and very helpful, and the free breakfast is quite good too."
• "The rooms were clean and secure."
• "Room was beautiful and very well kept, I had an enjoyable stay."

Cons:

• "My only problems were the unhygienic kitchen and bathrooms."
• "The rooms were dirty. The place was not maintained."
• "Blood is on the sheets, room smells like it has never been cleaned."
• "The rooms were not anything special, a little dirty."
• "The rooms were dirty and unhygienic."
• "Terrible service! Just don't call, because they will treat you like a piece of ___ Service is very bad, there is no working staff during the day, hostel is miserable even though rooms are not that bad."
• "Pior hostel que já fiquei em toda a minha vida, e sou nômade à 15 anos, staff rude, fui muito mal atendido, roupas de cama com odor."

Staff and Customer Service

Pros:

• "Butch was a great host. He was very helpful and when we had a small incident happen he took care of it right away!"
• "The front desk men were very helpful."
• "My stay here was great! Butch the receptionist was a highlight, super friendly but firm guy."
• "Our receptionist Butch was major friendly, showed us a safe spot to park our car and helped with anything he could."
• "I would like to say huge thanks to Tim the receptionist who welcomed us in our first day in positive way."

Cons:

• "The staff was absolutely lovely and helpful but it wasn't a £80 a night that we paid for."
• "Staff the worst - hes aggressive, raises his voice while discussing with you."
• "Receptionist should be fired. Rudest person I have ever meant."
• "Appaling staff. Rude, abrasive, and borderline aggressive."
• "A BIG NO NO!! Save yourself from this place!! very unprofessional and nasty staff."
• "Quite possibly the worst customer service experience of my entire life."
• "WORST HOSTEL EVER!! AVOID AT ALL COSTS!! Staff say they’re “assertive” but that’s an excuse to be rude and abusive."

Value for Money

Pros:

• "Paid around 20 a night for a clean bed and room, and a great breakfast selection."
• "If you're on a budget then this place pretty much can meet your needs."
• "Cheap price(50 Aud per night), the bathroom wasn't the nicest/cleanest, but is what I would expect from a hostel at this price."

Cons:

• "It’s cheap and u notice it when u arrive."
• "The rooms were dirty. The place was not maintained. The staff was absolutely lovely and helpful but it wasn't a £80 a night that we paid for."
• "I SWEAR THIS PLACE IS MADE IF U HAVE $0 IN UR BANK ACCOUNT."
• "Terrible service! Just don't call, because they will treat you like a piece of ___ Service is very bad, there is no working staff during the day, hostel is miserable even though rooms are not that bad."
• "You get what you get for! But not even, read the details before booking, if you need just a place to crash sure but pictures make it look better than it is."

Location and Accessibility

Pros:

• "Close to a train station and overground station, so about 35 minutes out of the center."
• "For being so close to the train station East Gate & to Greenwhich it made up for it."
• "Location is very central and great for travellers as you can get to all the main attractions in London in under 45 mins."
• "This hotel is very nice. Everything is very nicely arranged here. and domestic environment."

Cons:

• "Neighborhood is not so exciting either. On a busy street with drunk people or homeless yelling just outside."
• "Not in the best location. Near a pub but that is about it."
• "As a first time visitor to London I can confirm this Hostel is in the sketchiest part of the city I experienced."
• "The location is not as good as they say, the area is very strange."