Planet Appliance - Specialists in Graded Appliances Reviews Summary

Delivery Service

Pros:

• "Had it delivered the very next day."
• "They even said they can deliver it on the SAME DAY which is incredible."
• "The ladies behind the counter were lovely managed to get same day delivery."
• "Exceptional customer service and care, by Gemma who took my call to the two lovely guys who delivered and installed it."
• "Visited today to pick up a washing machine, fresh off the night shift so I was half asleep 😂 but the staff were friendly loaded the washing machine into my van got home fitted working with no issues."
• "Delivered bang on middle of time slot in Stafford. Delivery guys were great, put it where I wanted it."
• "Delivered promptly and on time."

Cons:

• "They keep your delivery costs even when they send faulty goods with parts falling off and not working."
• "They have take thousands in delivery charges from customers that by consumer law they aren’t entitled too."
• "They deliver faulty goods to the majority of customers seems like it’s their policy to sell extremely old appliances and pass as nearly new!"
• "NEVER EVER USE THESE THEY ARE RIP OFF MERCHANTS. PAID ONLINE FOR A WASHER IT NEVER SHOWED UP, TRIED CONTACTING THEM WAS JUST DISMISSED AND IGNORED."

Customer Service

Pros:

• "She was very accommodating and did all she could to help."
• "This company did everything they said they would and more."
• "I called them up and was put through to the maintenance man and he talked us through it and was very very helpful a wonderful service and we have told family and friends and we will be calling back thank you so much Alan and Kaz."
• "Exceptional customer service and care, by Gemma who took my call to the two lovely guys who delivered and installed it."
• "Great staff friendly well spoken and very knowledgeable."
• "Excellent customer service from Gemma who helped me select a washing machine and dealt patiently with all my queries."
• "Wow customer service is amazing the ladies in the store really know what they are talking about and know each appliance."

Cons:

• "PLANET APPLIANCE WOLVERHAMPTON the WORST customer service to have ever come across."
• "The management didn’t help us and didn’t even bother to help."
• "Awful customer service. Awful products."
• "Very rude staff she was saying there's no online evidence of our payment."
• "The lady on the phone was so rude and dismissed my concerns."
• "Woman on the phone I spoke to was very very rude, refused to fix and deliver my washer and even more importantly refused me a refund."
• "Absolutely disgusted. Just want my money back so I can go elsewhere if your machine is fine then why won't you take it back?!"

Product Quality

Pros:

• "Best place in Wolverhampton by far for excellent white goods."
• "My last washing machine from there lasted a good 4 to 5 years and my tumble dryer is still going 3 years later."
• "I purchased a washer over a year ago and not a problem at all."
• "I have purchased a washing machine and a tumble dryer for my HMO. Both have lasted 5 years+."
• "The machine is great, so no complaints there."
• "I purchased my hotpoint washing machine from planet appliance some 18 months ago and it is still working perfectly."
• "The appliances are exactly as described and were excellent value for money."