Ciao Bella Reviews Summary

Atmosphere

Pros:

• "The atmosphere is pleasant."
• "A charming atmosphere."
• "The place is cozy and enjoyable for everyone."
• "A very nice Italian restaurant in a great, easily accessible location."
• "A totally relaxed and unrushed atmosphere with attentive and friendly staff!"
• "The restaurant has a modern and comforting appearance with a warm and charming atmosphere."
• "Really cozy setting."

Cons:

• "The staff were quite miserable and the music was dreadful, I thought I was at a wake."
• "Been there yesterday and the atmosphere is really depressing."
• "Music is overly loud and decor is odd, won't be returning."
• "They don't make you feel welcomed. Since you step in they don't know to smile or greet, feel like you disturbing them if you going to have a meal."

Service

Pros:

• "Good service. Good food. Generous portions."
• "Attentive waitress."
• "Excellent table service."
• "Staff are very friendly and attentive too."
• "The staff are very friendly and helpful."
• "Lovely service from friendly, reliable staff."
• "The two girls were really attentive and friendly."

Cons:

• "Very bad customer service and I know the owner wouldn't approve if he knew this was how the staff were speaking with long-term customers."
• "When they took my plate away instead of asking what was wrong, they asked if I wanted to take it away... They still didn't care to ask if everything was okay, this tells me they don't care about the quality of food they actually let people eat."
• "The guy served us was disrespectful (not appropriate comments, making faces, told us that we can stay limited time to stay-about 2.5 hours)."
• "Rude staff at entrance and reception was not courteous at all asked 'what did we want?' at the door, didn't feel welcome at all."
• "The waiters were nice, but one of the waitresses came over and informed us that we had been there for an hour and a half, so we had to leave now & she put the bill on our table."
• "The service was slow you need to wait at least 15-20 mins to get anything on the table and that includes drink."
• "However, at no point, during the course of our meal did any of the staff ask how was our meal and offered drink refill."

Food Quality

Pros:

• "Absolutely amazing place! Very authentic and generous portions with real quality ingredients."
• "Authentic Italian cuisine."
• "The food is fabulous, including the olives and cheese whisked over to you as appetisers."
• "The food was also absolutely fantastic. Tastiest veal ravioli I've had and there were no complaints from my partner or his mum!"
• "Staff are very friendly and attentive and the food is always great with big portions and great quality!"
• "The food was really good and so were the cocktails."
• "Real quality ingredients used giving tasty plates of food."