MANOR WOOD CARS Reviews Summary

Customer Service

Pros:

• "They are very pleasant, polite and professional people to deal with."
• "Kanos was brilliant and talked us through the process with a sense of humour."
• "They went over and above to make sure I knew what was going on and that the car was spot on when I drove it away."
• "Can’t fault this garage!! Excellent customer service.. Kane brought a car to Cardiff for me and when I changed my mind, waited for me to meet him and refunded the payment straight away."
• "Great customer service, friendly & honest! I dealt with them via text & drove 2 1/2 hours to look at the car."
• "Brilliant experience. Questions answered very quickly. Smooth transaction. After sales treatment 2nd to none."
• "My daughter bought a car from this dealer. He was polite and courteous. Very up front about the car she was buying."
• "Absolutely fantastic service. Kano was very professional and friendly throughout the whole process of purchasing our car."

Cons:

• "They sold me a car with a few issues such as peeled tint, faulty back windscreen wipers and a broken sun visor."
• "The garage did sort because at that time we were still in our 3 month warranty."
• "They didn’t answer any calls or texts about this either. They are still refusing to answer any texts or calls."
• "They are not interested once you’ve bought the car, much promised but nothing delivered."
• "Communication is awful. 'I will call back in 5 minutes' turned into not calling back at all on many occasions."
• "Very happy to help when purchasing but no after care from the store."
• "Tried going through the warranty, but as normal warranty wasn't worth the paper it was written on."
• "These guys are fraud. Avoid them and never pay them advance, they dont give back and force to buy..."

Quality of Vehicles

Pros:

• "The whole process ran so smoothly thanks to Kano & Kully, they are so lovely! If you are looking to buy a car look no further as MW have something for everyone."
• "Highly recommend. Went on a word of mouth recommendation and would go again even though I'm not from Leicestershire myself."
• "Bought a car which had problems from day one but these guy denied completely. Fixed it my self from a garage and they refused to pay while car is under warranty,"
• "The premises were clean and tidy, toilet facilities were very hygienic."
• "EDITED WITH EVEN MORE POSITIVES! So after this review my car had some issues. I contacted Manorwoods in a massive panic."
• "Would 100% recommend I brought car from manor wood last Saturday and picked the car up yesterday in great condition, been well looked after, the team were all very helpful, not pushy either, definitely a company that want the best for there customer, will definitely be coming back when I want a new car, very genuine people too! Highly recommend them! 5 stars from me!"
• "If I could id give this company 0 stars. I bought a vw golf from here and looked at the vehicle which was class c they fixed the car but the work they did was insufficient. The ECU was damaged I whas full off excident then took it too a garage and was informed the cost to fix 500 clear it plus label would not be cheap."
• "My wife found this guy's company and they do not look for safety codes and the car was not road worthy which is extremely dangerous."

Cons:

• "I bought a car off this company on Saturday 16th October as I had travelled from London. As soon as I drove on the motorway when pressing the brakes at Motorway speeds the car started shuddering."
• "I have just got my new car from these and I found them to be polite and very helpful they didn't push for a sale they let me look round the car so I could make my own mind up."
• "They didn’t answer any calls or texts about this either. They are still refusing to answer any texts or calls."
• "I don’t normally leave reviews, but I have brought a few cars from Manor Wood Cars and what keeps me going back is the genuine, honesty from the two owners. They always make it an enjoyable experience and I will 100% go back. Added some pics of there showroom"
• "Bought a car in April 2021, had faulty catalytic convertor, garage they use fobbed me off 4 TIMES until car was out of warranty!!"
• "This company does EXACTLY what it says on the tin from first contact to getting home back to clitheroe very enjoyable experience in purchasing my vehicle will certainly use them again well worth the journey"
• "From the first phone call to the hand over of our new car was so professional and friendly. The total buying experience was to be fair like buying a car of your mate."
• "These guys are brilliant, bought a 09 320d e92 which I still have today. The guys collected me from the train station and drove me to their shop. I came over from Ireland and they made it real easy to deal with. Will defo contact them again if I upgrade."