Cambridge Car and Van Rental Reviews Summary

Customer Service

Pros:

• "The staff really went that extra mile with their customer service, everything was explained clearly."
• "They had a courtesy and patience endless and other than found an amazing car to rent me for a Super Convenient price they gave me a break of all the difficulties I had to face on this month."
• "I mainly deal with Debbie who’s always friendly polite and makes sure the process is as smooth as possible."
• "The people there are LOVELY. Super helpful, really nice, and even call you on Saturday if you're not there by 12:30 to make sure you know they're closing soon."
• "Great cars and really efficient, personal, and friendly service."
• "CCVR were the only company that were instantly friendly and interested in me as a person, they cared about my business and were unfaultable with their help!"
• "Lovely company, very helpful staff - always replied to e-mails promptly and tried to fulfill my demands."

Cons:

• "Cambridge car and van rental, staff are rude, Arrogant, and aggressive."
• "No apology was forthcoming when this was pointed out nor any attempt to compensate us for the torrid journey we had to endure as a result."
• "I told her give us plan B and she keep saying that we close at 4!!!!!"
• "We called them letting them know that we might be late for ten minutes max because of a heavy traffic jam on the way and the reply was that we close at 4."
• "The staff were very rude and did bother to say hi or acknowledge our presence and were very slow."
• "As a paying customer, I have never been treated with such rudeness and indifference."
• "Customer service is terrible receptionist left me outside in the cold looking at me for 15mins because it wasn't quite opening time."

Vehicle Condition

Pros:

• "The cars are always clean and new and the cheapest around highly recommended."
• "Perfect vehicles."
• "Our car was a new automatic Toyota Aygo with less than 5000 miles on it."
• "The van I booked was ready on time, extremely clean, fully fuelled and ready for the job in hand."
• "The vehicle was brand new and beautifully maintained."
• "The van was relatively new (less than 10,000 miles) and very clean, both generally and from a Covid-19 wipe-down as the van was handed over."
• "The cars are all very well maintained."

Cons:

• "The spare wheel was a nuisance as it was in the back and I had to keep moving it about while loading / unloading."
• "Just annoying that I was told the car would have sat nav, but it didn't have the SD card inserted so had to use phone."
• "The mirror must have broken in the past and somebody had hastily repaired it with a glue-over aftermarket piece."
• "The car has a scratch when we took it. Deliberately or not, they marked it on the other side of the car on the checkout sheet."
• "Indeed, the car ran at less than half the fuel economy of the hybrid we booked (<30mpg), more than doubling the fuel cost of the trip in the end."
• "CHECK THAT THE MANUAL in the car actually is for that model of car."
• "If you damage the car, they will force you to pay loss of use until the car repaired."

Pricing and Charges

Pros:

• "Very reasonably priced."
• "Great price, great service, nice cars."
• "The rates were cheap."
• "Good value for the vans but possibly more importantly very good customer service."
• "The price was the best I found in the area and actually given the quality of the van I would have expected to pay a bit more."
• "For a Super Convenient price."
• "You will pay what you see online, no extra fees."

Cons:

• "They wait 5 MONTHS! and take the money without warning in the week running up to Christmas."
• "The only thing that I didn't like is that they withheld the deposit (100£) for almost a month because of an issue with how they transferred it from one booking to another."
• "The £100 deposit is taken from card and takes full 10 days to refund."
• "They charged us a whopping £40 admin fee on a traffic fine that was £30."
• "Charged me £33 for 1/8th of a tank of petrol because the station was closed on the way there it only cost me £35 to fill it up after 200 miles!!!"
• "The refund of the deposit took longer than the (already very long!) 10 days as per the Rental Agreement, and I had to call several times to have the refund issued."
• "CVR charge a £30 admin fee for handling speeding and parking tickets."