Address: Manxman Rd, Blackburn, BB2 3JH, United Kingdom
Phone: +441254914680
Rating: 4.6
based on 207 reviews.
Cost & Fees
Pros:
"No consultation fees like Abbeydale which was 32 quid to start of with."
"Went for a second opinion on our cat... A much more thorough examination, a plan of action, and a fraction of the cost."
"This has meant as an oap that I can afford top look after him properly."
"All I had to pay was for her medication which was really cheap too."
"Considering they are non profit this doesn’t change the high quality care received."
"Their prices are around half compared to other vets."
"The best part of your visit is that they do not charge a consultation fee and you only pay the cost price of any medication."
Cons:
"Used this place for a while but they have started charging £300 for an over night stay which is very steep."
"To charge over fifty pounds for a medication that cost less than 5 pounds retail is an insane markup."
"I have been sent a bill for pain relief for post operative care. The price is advertised as inclusive of medication to take home. But they don't give you enough."
"They keep upping there prices. I know they have to make money but the eye drops we got was prescription only was 3.15 online. for a bit of dye in my pets eye and the drops it was 40 pounds."
"As I am on benefits I like to know how much it is going to cost and each time its a different price."
"Took my pup for his first jabs got his fist 1 done Made an appointment online for second 1 when I got there they didn't have my appointment and said I would have to pay another £70 for his injections as I was a few days over."
"Treatment for our poorly cat was fine and informative. However, I had a query with the amount charged and when I rang up for a breakdown of charges for the amount paid, I was informed that there is an £18 dispensing charge for the drugs given."
Staff & Service
Pros:
"Extremely professional, but also so nice and caring."
"They performed an operation on my guinea pig, who had previously been to vets 4 pets. The procedure went better than I could ever have expected."
"Lovely staff who looked after my dog and kept me informed before and after her hernia op."
"The lady on reception was so helpful and reassuring and gave me some really good advice."
"All staff are very friendly and very professional."
"Both ourselves and our cat were treated with empathy and understanding."
"Lovely staff explained everything about the treatment being provided."
Cons:
"Biggest mistake leaving the other vets and moving here. Service is absolutely rubbish."
"Some of your staff need a bit more experience in dealing with customers."
"Absolutely would not use this vet again took my dog with his back leg as he is Staffordshire bull the breed of dog do tend to struggle with age and arthritis in back legs couldn’t get appointment at my vets for few days this was close and could see him same day got there to be told he had to have X-ray didn’t see why but felt pushed into it."
"They are all about the money and show no compassion or sympathy towards the customers or the animals."
"What a horrible company. liers and incompetent vets."
"The vets both at Blackburn and Bolton were criminally negligent towards my animals."
"When we were saw by the vet he was very obnoxious and rough with our rabbit and his broken leg."
Communication & Accessibility
Pros:
"Best vets we have ever used. They are definitely above most of these vets who are only interested in your money and not your pets."
"Fantastic vets who I have been with for many years."
"Would fully recommend Animal trust Blackburn."
"Early days dealing with these guys but so far so good and a heck of a lot cheaper than the competition!"
"I was pleasantly surprised by the reasonable price."
"The vet was lovely and kind to my dog who is poorly. I am really impressed and will continue to use this practice."
"Great value although the waiting times are not the best."
Cons:
"I took my dog this morning for a suspected ear infection. She was nervous and clearly showed it. There was no communication from the vet to her to calm her nerves."
"Signed my pet up to their health care plan, had to wait over 3 weeks for first appointment to be let down 3 days before."
"My only complaint would be about making contact with the surgery. This morning I rang 6 times before I managed to speak to a person on the seventh attempt."
"Three times I've called today to make an appointment for my dog and I'm still on hold."
"I had to ring 3 times until someone picked up.. and i understand there are some emergency appointments but i had to wait over an hour until i was seen to."
"I've been trying to contact these for the past few days sometimes waiting for 30 minutes or more for nobody to answer the phones."
"Making an appointment is like trying to get a GP appointment then end up waiting over 40 mins to see vets."