Gold's Gym Reviews Summary

Facilities

Pros:

• "They have a studio room with boxing equipment, a full sized gym with lots of machines and free weights, as well as a spa area including a pool, steam room and sauna."
• "Very modern facilities with refurbished machines."
• "Awesome facilities, really friendly reception staff and the trainers are really professional."
• "The range of cardio machines, strength training equipment, and functional training areas are exactly what I need to take my fitness journey to the next level."
• "A gym with a pool isn’t common and with a sunbed is even rarer."
• "The facilities in the gym are some of the best in London."
• "Swimming pool 20 meters long. Gym is well equipped."

Cons:

• "Hygiene was very poor, the aircon was never on during the classes."
• "The swimming pool is very tiny and not enough for four people at a time."
• "The sauna and jacuzzi area is really loud, full of people shouting, impossible to relax or whatsoever."
• "The free weight/barbell section of the gym is poorly equipped and has no deadlifting platforms or bumper plates."
• "Ceilings are really low, making impossible the practice of some types of exercise that require height, like muscle up or others."
• "More members than equipment, new equipment in actual gym but in the studio the equipment is probably older than some of the members."
• "The gym needs a makeover, new paint to freshen up the place, and replace old school looking windows, gym equipments are good, they need updating some of them also bring few more."

Staff and Customer Service

Pros:

• "The staff members are very nice and always happy to help the customers."
• "Membership is well priced and staff is super helpful."
• "The staff was friendly and knowledgeable, always ready to assist and provide guidance when needed."
• "The staff are always super friendly and helpful."
• "Staff and instructors are great."
• "The staff was incredibly welcoming and gave me a comprehensive tour of the gym."
• "Staff was great: the lady in the changing room was very helpful and friendly."

Cons:

• "From the arrogant staff who promise call backs but never call."
• "The customer service didn’t help me at all."
• "Staff give out incorrect information."
• "Customer service is excellent when you signing up but zero cooperation for when you or anyone needs a service or basic information."
• "Manager AJ seems more interested in selling than in improving the gym and its facilities."
• "Rubbish customer service and managers who nod, then do what they want anyhow."
• "The staff are rude and incompetent."

Cleanliness and Maintenance

Pros:

• "It was really clean and tidy too."
• "Cleaners are constantly cleaning, which is a great sign!"
• "All the equipments are always clean and sanitised."
• "The gym is cleaned constantly along with equipment."
• "Anytime Iam there I see cleaners in showers,changing room."
• "Facilities are very good and clean."
• "The staff are very friendly, its clean, the equipment is very modern, there's a pool, single sex sauna, steam and a big jacuzzi."

Cons:

• "Boiler hasn't been working for the last 20 years and always excuses to get it fixed."
• "You can see paint coming off from ceiling, rusty railing in swimming pool."
• "Extremely dirty gym, terrible management people don’t shower and then sit in the jacuzzi, sauna, pool with their stinking bodies."
• "The gym is also dirty, most days."
• "The changing area is always dirty and smelly."
• "The showers are dirty and you can see the grime on the walls."
• "Dirty, smelly changing rooms with hot water regularly not available."

Value for Money

Pros:

• "It's definitely value for money."
• "Excellent value for money to join."
• "Membership prices are very competitive given the facilities and include many types of fitness class."
• "The gym is very clean with a good selection of things to do, makes it very good value for money."
• "This is one the best gyms I have signed up to... all for £30 it's simply incredible!"
• "Great value for money and with all the facilities you can always switch up your workout routine and keep things interesting."
• "Its excellent value compared to some places, even if you do just 1 class a week."

Cons:

• "Old and outdated .... only interested in milking members money ... no investments go back in the gym."
• "The gym needs a makeover, new paint to freshen up the place, and replace old school looking windows, gym equipments are good, they need updating some of them also bring few more."
• "Very outdated equipments and always they are out of order."
• "The gym itself is not up to standard. Equipment is decent but the weight area is small and doesn't have enough weights."
• "The equipment needs updating as more than half of them don't monitor your heartrate or even have the TV channels working."
• "Most of the equipment could do with an update."
• "Old and outdated .... overcrowded....only interested in milking members money ... no investments go back in the gym."

Membership and Management

Pros:

• "I would highly recommend it to anyone who is looking to start!!"
• "I highly recommended this place!"
• "I would recommend golds gyy hanwell as s good place to go."
• "I have never left the gym unsatisfied, and I would refer ALL of my friends and family in the surrounding area to sign up too."
• "I've been a member of this gym for 6 years and have experienced fantastic service from the staff."
• "I would highly recommend this gym to anyone."
• "I love this gym."

Cons:

• "A lucky escape I think... be warned!"
• "I have cancelled my membership emailing them but they manage to get the payment and I am still struggling to get refund."
• "They make it impossible to cancel and only refer to sending emails."
• "Best to avoid this gym at all costs."
• "Trying to cancel your membership is a nightmare!"
• "Appalling gym, sloppy, staff with bad attitude and a huge scam where they're pretending people haven't cancelled their membership."
• "The management is terrible. Staff are rude."