Sytner Stevenage MINI Reviews Summary

Customer Service

Pros:

• "This is the second time I have used Sytner...absolutely delighted with the new car and the service I received at the branch."
• "We’ve just purchased a new Mini Cooper S from Specialist Cars Mini, Stevenage - Kate Humphrey dealt with the sale, and was a joy to deal with throughout."
• "I bought the Car after the Test Drive. Hospitality was exceptional !!"
• "This is my 4th mini from Specialist Cars. I always get great customer service."
• "As always seemlessly friendly service from start to finish."
• "Big thank you to Matt, Charlie, Laura and the Molly at Stevenage Mini for such a great service from choosing my lovely mini."
• "I would love to share my positive feedback for specialist cars mini Stevenage especially Ian Taylor and all staff involved the customer service I have received has been above and beyond my expectations."

Cons:

• "Would not recommend. Very Poor Communication."
• "Gave me wrong facts and sent email with typos."
• "The worst after sales service ever - and they sell potentially dangerous (according to the AA) minis."
• "Absolutely terrible at the services - a rip off for fixing anything, completely over charge you for basic jobs."
• "Very disappointed with Specialist Cars Mini Stevenage. They changed the engine and turbo on my wife's mini under warranty and it has had problems ever since."
• "Once I eventually managed to get through to them they were not interested, denied any responsibility and no apology and haven't been returning my calls or emails since."
• "However the customer service received by the service and repairs department has been nothing short of embarrassing."

Staff and Sales Team

Pros:

• "Many thanks to Faheem Choudhury for helping me choose and purchase my new Mini Cooper Classic."
• "Thank you to the lovely Emily. She was very knowledgeable and managed to answer my many questions."
• "Massive thanks to George and Matt for all the help they provided and for making me feel like a truly valued customer."
• "Charlie at the Stevenage branch is fantastic! He’s been so patient with me and helped throughout the whole process."
• "Specialist Cars thank you to Laura Marshall. She recently arranged a test drive of a mini countryman."
• "Laura Marshall at the Stevenage branch was so helpful throughout the whole process!"
• "I Have used George Eales at Specialist Cars Stevenage for my last two car purchases, the service has been first class from start to finish."

Cons:

• "Won't ever be getting my business. Sat me in a used car that smelt like an ashtray."
• "Service assistant Ian and service manager Calder have been patronising and unhelpful."
• "Buying and paying a premium price from a dealership of this supposed quality, I certainly expected better."
• "Have a friend who has had to leave recently due to bullying from Laura the business manager. HR department had proof and done nothing about it."
• "Communication was a little difficult and the sales process felt a bit overlooked as I used to be part of the sales team and was not regarded in the same way as a normal customer."
• "Awful company and tried to remove my Google review just because it didn’t suit their image they lie to customers with."
• "If you decide to use MIni Servicing prepare to be messed around and over charged for parts replacing that don't need to be replaced."

Vehicle Delivery and Condition

Pros:

• "When we arrived, we were seen to straight away, and shown our new car which was in the handover bay with a big ribbon on."
• "Collected my new car and from start to finish the whole company were brilliant."
• "Pick up day was earlier than expected 😊 and despite the JCW plates needing to be replaced due to not being dry before being covered George and the team were brilliant."
• "Part exchanged my car here for a used Mini. The car was is excellent condition and couldn't be happier with it."
• "Not only had they hidden it in the show room they had also filled it with goodies."
• "I collected my new one yesterday and was delighted with the level of customer care I received."
• "Picked up my MINI today from George who made the whole process of purchasing very smooth."