OHMY by Cocoon Reviews Summary

Stylist Performance

Pros:

• "Very happy with my highlights and cut from Imogen today."
• "Ellen is amazing."
• "She is a very professional worker and is very friendly."
• "Charlie is brilliant and very knowledgeable giving excellent advice on my hair."
• "Fantastic service every single time. Kayley is absolutely amazing."
• "Got my hair dyed by Nicoleta and she did an amazing job getting it back to a natural brown from red."
• "I wouldn't let anyone other than Katie touch my hair now!"

Cons:

• "I went home feeling really ugly and upset."
• "The hair dresser dealing with my hair cut more than half my hair off and told me she does not know what else to do with my hair."
• "Terrible rude manager, snotty staff and very mediocre overpriced colouring."
• "I went in for a balyage and i had completely black hair... my hair ended up looking like they are going from black to blonde. it wasn't a balyage at all."
• "The cut I received was nothing like the photo/video I showed."
• "Worse salon I have ever been to, the lady doing my hair was soooo rude she kept making remarks about the way I look."
• "Very poor colouring and hi-lighting. Unable to achieve requested look."

Salon Experience

Pros:

• "First time at Cocoon Reading and it was lovely."
• "This was my first time coming to cocoon and I would highly recommend it, I'm so happy with my hair."
• "The salon is clean and relaxing, staff are welcoming and I wouldn’t go anywhere else."
• "The beauty rooms are clean and comfortable. Products are good quality."
• "The atmosphere of the salon is very welcoming and comfortable and It's great to sit with a cup of coffee at the start."
• "Always great service, professional and flawless with friendly staff."
• "Clean professional salon, polite and friendly staff, plus you get free bubbly and snacks while you're in the chair - what's not to love!?"

Cons:

• "As I read from the previous reviews issues with appointments... My apptmt was re confirmed to me just an hour or two before. So I went and found out that the lady had left calling in sick."
• "Their customer service is beyond poor. I was just told to sit down, waited for 15 minutes without so much as a smile."
• "There seems to be a disconnect between the consultation and the execution, which in turn has led to a really awful client experience."
• "However, on my last visit, I was disappointed to find that the massage chair was not working."
• "Unfortunately, today I was very disappointed with my booking... Why no one didn't inform me about changers and that I have to change my booking time."
• "The hygeine isn't 100% as there was hair all over the dresser table."
• "Also snotty trainees gave me a drink in a dirty cup- shocking! Avoid"

Customer Service

Pros:

• "I always go here for my hair. The staff couldn't be nicer and they really know what they're doing. You also get a free drink and snack which is always nice."
• "Since I discovered cocoon I wouldn’t go anywhere else. A cosy, comfortable environment in a fantastic location. Most importantly, I’ve always had the best highlights and cuts (done by Yasmin and Jade)."
• "I also get my nails done reguarly by Jo! They always last at least 2-3 weeks."
• "I’ve been going regularly for a scalp bleach since july 2022, my hair always feels amazing afterwards."
• "One of the things I’ve enjoyed about my visits is having a glass of Prosecco while getting my hair done."
• "I always feel thoroughly spoiled when I visit Cocoon and wouldn’t hesitate to recommend the salon."
• "Staff at the salon are very friendly, its easy to book appointments to my own timescale and to re-arrange if needed."