Osteria Napoletana Reviews Summary

Food Quality

Pros:

• "Food was amazing all over, pizza fritta, frittura mista and gelato!"
• "Super fresh ingredients. The fried pizza is ridiculously good."
• "Delicious pastas, calzones, and tiramisu."
• "The staff were absolutely helpful and lovely, live olive oil and fresh pesto."
• "The food is delicious and authentic both in terms of ingredients and receipts."
• "Absolutely delicious! I am really picky with seafood and this place just made it amazing!"
• "The food quality there is amazing. And their customer service is very good."
• "Food is divine and By far one of the most delicious Italian foods we’ve ever had in London!"

Cons:

• "I really wanted to like this place but the food was meh. The dishes tasted alright but nothing great."
• "The pasta dishes looked better than they tasted."
• "The fish wasn't all that fresh."
• "The bread that was served were an assortment of misshaped flavor less old bread that was slightly toasted cover up the staleness."
• "Average overpriced food at a prime location."
• "The pasta was slightly dry and tough."
• "The main serving man was pushy with food a bit."
• "The Paccheri was raw and as someone who loves al dente was not edible."

Service Quality

Pros:

• "We been caddle from a lovely waiter call Sonja."
• "Service was perfect. Compliments to the kitchen and thanks staff for a memorable experience."
• "The service staff was attentive and the ambiance of the place was relaxed."
• "Ilaria and Fat has been very welcoming and pleasant, and made us enjoy our time there."
• "Consuelo was who was serving us, and she treated us very well, very friendly!"
• "Just an overall great experience with the best waiter possible (Nelson)."
• "Service was perfect, our host Sonja was patient and explained the dishes perfectly."
• "I would mention something about the way one supervisor was speaking/threatening to the staff members.. kind of rude in front of customers…"

Cons:

• "Even we made a reservation, they gave us a tiny table next to the service stand while inside is completely empty."
• "The tables are way too close to each other, to the point where it is difficult to have a conversation."
• "The pasta was good don’t get me wrong but I would not go back because of the rude waiter."
• "Served a different pasta than ordered. Took 3 asks before assistant manager told me they had run out of what i ordered."
• "Would not give us a table in the afternoon for coffee. It was not busy at all, and not mealtime; most tables were empty."
• "The service offered by receptionist and waiter is GROSS, RUDE and SUPERFICIAL."
• "We have been waited 30 min before ordering our food albeit we asked for three times."
• "Terrible service, served the wrong dish and the manager had a terrible attitude about this mix up which was not made by us."

Ambiance

Pros:

• "Nice and warm atmosphere."
• "The ambiance of the place was relaxed."
• "It’s really beautifully decorated, I loved everything about it!"
• "The atmosphere, with the small tables, the lively chatter, and the friendly and attentive waiters is the best part."
• "Warm, pleasant, delightful… that’s how I would describe the dining experience."
• "The decor is pretty decent, the restaurant is small but you don’t feel crammed."
• "The atmosphere is really quiet and intimate."
• "Very cosy place with amazing food... fresh place with delicious dishes."

Cons:

• "Tables too close to one another, we felt like we were in 3 conversations at once."
• "Way too dark, not even a candle on the table, had to use light on my phone to pay the bill."
• "There is also some kind of bell sound (dishes being ready?) every couple of seconds which kind of ruins the atmosphere."
• "We spent £600 and we all found it disappointing."
• "The back room had cute decor but there were dirty dishes left at the entrance leading to the restroom."
• "The motive behind my 2 stars is the service though, they were polite but we kept seeing our food going around and other tables turning it away before they found us."
• "Unfortunately the tables are extremely close to each other, to the point where it is difficult to have a conversation."
• "Sadly not for me, bland food, not hot, tables too close to one another."