Arcade Food Hall & Bar Tottenham Court Road Reviews Summary

Ordering Process

Pros:

• "Love that all you need is your phone. Quick and easy online order."
• "Easy to book a table online. Ordering via QR code on the table is simple enough."
• "I found that setting up a tab, ordering and paying to very straight forward."
• "Service is really good, you scan your table number and order, food with images and prices, pay and then your food is served within a few minutes."
• "Having such a wide range of cuisines in an easy to access food hall is simply awesome."

Cons:

• "The menu navigation is very clunky (and only work if you had mobile data reception...good luck)."
• "You have to keep switching back and forth on different menus."
• "We had to make payment, which included a service charge ahead of us receibg our food, which didn't make sense to me as we paid a service fee for bad service."
• "You have to order via an app, even though WiFi is so poor."
• "Online order system needs to validate your phone number. There's no practical need for it to be required."

Food Quality and Variety

Pros:

• "The food was all lovely and was exceptionally flavourful and of high quality despite the cheap price!"
• "The food is good overall, but pricing is inconsistent."
• "The options include Mexican Nepali Indonesian Indian and Japanese. Everything we ate was superb from the pork taco to the paneer."
• "The sushi was great, as were the burgers and the Thai."
• "The food was delicious, all of it!"

Cons:

• "It felt a shame to have to waste the leftovers (you can’t take any home)."
• "Overall, it was nothing impressive but for the price you pay it was reasonable."
• "The portions were minuscule. Told the manager that it seemed like quite a dishonest portion size."
• "Some of the dishes were not as flavorful as I remembered them."
• "The beef satay was dry, very rich in flavour and tiny for the price you pay."

Service and Staff

Pros:

• "The staff are very helpful and attentive."
• "The staff are all lovely, but Jason and Firkan at the bar made our night even extra special they were both really attentive."
• "We had an extra person turn up right after we ordered and again the hostess was super helpful in getting us sat as a 4 instead of a three."
• "I was glad to receive my meal promptly however the meal I ordered for the person sitting on the table with me was brought in two parts, the potatoes arriving first."
• "The staff were helpful and kind, they brought a bowl of water for the dog :)"

Cons:

• "However, some dishes took a long time to arrive and when we asked our waitress, she was was borderline rude."
• "The service at this place wasn't great. I asked for condiments, but they never came, so I had to ask a different waiter for a second time."
• "Having already paid and not having much time we had to go ahead with what we had."
• "We ordered drinks but ended up cancelling our order because 30 minutes later we were late for a show."
• "We were seated somewhere where I didn’t have data signal."