Address: 11-14 Hanover Pl, London, WC2E 9JP, United Kingdom
Phone: +442074840500
Rating: 4.2
based on 660 reviews.
Food Quality
Pros:
"Food and drinks came to our table perfectly on time and the food was 10/10."
"The food was hot and everything tasted amazing."
"The food was fresh and delicious and the best thing was the professionalism of the employees."
"The food was also delicious👌🏼 Highly recommend this place!"
"Every dish we ordered only took a few minutes to arrive and was tasty and hot, we thought the food was delicious."
"The food was excellent, especially the tapas and sushi."
"The food was all delicious!"
Cons:
"THE FOOD!! Is was shockingly bad and wasn’t fresh or at least it definitely tasted like it wasn’t."
"Really disappointed. The quality of food was really poor."
"The quality of food was definitely not good. Very soggy and oily."
"Over cooked lamb, it was chewy. Over cooked chicken drumstick very dry."
"The sashimi was not fresh."
"Terrible food poor flavours. Low quality ingredients and no care taken with presentation."
"The food was very basic and nothing special, and also quite expensive for what you're getting in terms of value."
Service
Pros:
"The waitress Valentina is the true gem of this restaurant. Her attention to detail, impeccable courtesy, and in-depth knowledge of the menu made the service exceptional."
"Dhruv was an AMAZING waiter for our Unami experience!"
"The highlight of our visit was our server, Riane, who provided exceptional service."
"Service was fast & attentive – thanks Sumana & team."
"Our waiter was Christian and he was excellent, he helped us navigate the menus and was bubbly and cheerful throughout."
"Valentina has the best customer service skills I have ever seen welcoming me and my family with that little extra needed to create a good atmosphere."
"The service from Kenish and Robbins was outstanding!"
Cons:
"Service was slow and inattentive. Got my water mid meal after pestering 4 different waiters."
"The worst part was the rushing to get us off the table before our hour and 30 mins had gone."
"We ended up having to ask 4 different waitresses for two plates."
"Staff just dropped food off and walked away, they didn't even say what each item was."
"The customer service is poor from when you enter the restaurant."
"The hostess was extremely unwelcoming, looked bored and was abrupt."
"The service was poor with no explanation as to how to use the screen to order."
Interactive Tables
Pros:
"The tables have interactive games on which were fab."
"Have been several times and the interactive tables are awesome."
"Interactive tables were a little confusing to use at first but we got the hang of it and played a few games during our meal."
"The interactive table is great fun for games, competitions and having fun."
"Nice concept with an interactive table to order and play games, good for kids."
"The tables are interactive menus which was really interesting, no issues and easy to use."
"The interactive menus and games on the table elevated the experience."
Cons:
"The technology on the tables was very slow and it was frustrating looking through their menu."
"Absolutely terrible experience. Gimmicky interactive table is such a poor ordering experience."
"The 'interactive tables' they boast about don't get me started, were tragic, no staff could be bothered to show us how to use it."
"The tables are gimmicky and don't work particularly well for anything other than ordering food."
"Theres only 1 negative and that is the interactive tables. I was a bit disappointed as the projections aren't that clear."
"The interactive tables start out as a novelty but actually become a great way to order and check what we already had."
"The interactive tables are a great thing but if you eat you can't really use it because your food is on the table so it's not very special."
Value for Money
Pros:
"Value for Money 5/5."
"However the food was delicious and reasonably priced."
"Had the bottomless brunch which was good value for money."
"Only paid £29.95 plus service so was an amazing deal and worth the visit! Highly recommend."
"Great deal for bottomless food and alcohol for £30."
"Good place to have fresh sushi and good value at Inamo for unlimited sushi if one's is able to get a good price at Groupon."
"We had the bottomless sushi for 2, which was well worth the price."
Cons:
"This place is a tourist trap and not worth the money."
"At payment stage it came to over £300."
"Prices are high. That's my main cons for this place."
"We do think it was overpriced, for example 4 chicken karrage for £12.50."
"Horrendous food and very expensive. Poor quality ingredients and felt ripped off given the high prices."
"Overall I spent about $50 on two average rolls and a lemonade."
"The restaurant is also very expensive for what it is."
Ambiance and Decor
Pros:
"The Japanese atmosphere was impeccable."
"The atmosphere electric! Oh what a night!"
"A lovely atmosphere and vibe. Thank you for providing me with such a lovely evening meal after a tough day at work. I used a group on voucher and it was of great value!"
"Quirky little restaurant with really good food and good service!"
"A fantastic restaurant. Wonderful ambience."
"Amazing location and service, the food was over my expectations, among the best in London."
"The restaurant is very elegant at the same time welcoming."
Cons:
"Venue itself is a bit plain, with nothing special."
"VERY noisy and busy even for a Sunday, so can be hard to have a conversation!"
"Only downside was that the music was quite loud and mixed with the noise from other tables it made it hard to have a proper conversation."
"It was too noisy like in a bar, not suitable for young toddlers to stay for long."
"My only criticism is the relentlessly high tempo, loud music."
"The music is a bit too loud also, have to shout to speak to each other."
"The restaurant itself was dingy and the toilet was not clean despite us arriving as soon as it opened."