Address: 45 Fitzroy St, London, W1T 6EB, United Kingdom
Phone: +442073878787
Rating: 4.8
based on 338 reviews.
Barber Skills and Haircut Quality
Pros:
"Romeo is the first barber ever for me where I feel like I look better when I leave the shop."
"Elias cuts my hair exactly how I ask for (a surprisingly rare thing in barbers for some reason) and is an all-round top bloke."
"The precision and style of his cuts are awesome."
"Paul has been cutting my hair and does an amazing job."
"His skill and attention to detail are second to none and I've always left a very happy customer."
"Ciaran was very good, one of the best haircuts and great customer service."
"Very relaxed vibe and a superb haircut thanks to Paul!"
Cons:
"Worst service I've seen from a hairdresser. Staff were stuck up."
"I just wanted to say it's a standard barbers that does box standard cuts, from my experience anyway."
"The cut was a standard one that took 15 odd minutes to do. Nothing fantastic, not stylish at all."
"Wasn’t friendly, wasn’t knowledgeable, very imposing and the haircut was terrible."
"The woman who cut my hair was perfectly nice, but the conversation couldn't make up for the poor haircut."
"Started with bad taste and an unfriendly welcome, ended up with a bad haircut."
"Worst haircut I’ve had in my life! Don’t let the high reviews fool you!"
Customer Service and Experience
Pros:
"Great that you can easily book a time slot online."
"The booking system means I never have to wait."
"Every time I have been there, I have had a warm welcome, friendly chat, and most importantly always leave with a great haircut."
"The staff are friendly and go out their way to look after you."
"The team at Pall Mall Barbers are wonderful!"
"The friendly staff make you feel welcome and relaxed making the whole experience completely enjoyable."
"The atmosphere and other people working there are absolutely amazing too and makes my time there really enjoyable!"
Cons:
"Booking over phone difficult: woman couldn’t hear me due to loud music her end; abruptly cut me off to deal with a walk-in query, which she did in full."
"Then got charged £67 for the pleasure. It was so odd I just have to laugh."
"Ok haircut I guess, but annoying that they charged me £30 when I clearly stated I wanted a scissors only haircut."
"A place to avoid! Every time they have a new barber for you, never the same crew, when things like that happen you know there is something wrong in the company!"
"I waited 10min beyond my appointment time and as no interaction or explanation of waiting, I left and won’t return."
"Terrible service at very high price."
"Poor service. Won't go back."
Salon Atmosphere and Environment
Pros:
"Best it’s ever been and so delighted with it and will be back again. Great atmosphere in the salon too."
"It felt like getting your hair cut amongst friends!"
"It's a beautiful place and I loved the old fashioned traditional environment - refreshing!"
"The shop is always clean and well-organized, which is something I really appreciate."
"The place itself looks just beautiful, old-school like in a movie."
"Can't rate this place highly enough, super cool, super chilled and not super expensive."
"The place is clean and well designed with a touch of modernism in the traditional look."