St Stephens Health Centre. Reviews Summary

Staff and Doctors

Pros:

• "Wanted to share our good experiences since 2014 and sending good vibes to the doctor, nurse and midwife team. They are all fabulous with our family."
• "Babies had injections with wonderful nurses, super patient and really nice."
• "Same vibes for the doctors we met and the reception, they are so helpful by the phone."
• "I have been with this practice for over 20 years and the level of care I have received has been exemplary, even given the pressures staff are under."
• "Even my hospital consultants have said how lucky I am to have such a great GP."
• "In addition the admin team working behind the scenes could not be more helpful, and they too are working under increased pressures."
• "When you get to see the doctors in the practice, I have always had good experiences."
• "Never had a problem with the surgery. All the doctors are amazing and so friendly."

Cons:

• "Honestly the GPs are amazing and are realllly caring but the receptionists/admin staff are really bad at their jobs."
• "One of the worst GP ever. It is impossible to get an appointment whether it’s through the phone or online."
• "It is impossible to get even a basic standard of care from this practice and I feel at a loss as to being able to access the medical attention I need."
• "Literally worst service you can hope to receive. The people who work on reception have the worst attitude and manner."
• "I received negligent advice and “care” while I was a patient at this practice - so had to go private at great personal financial cost."
• "The GPs are ok however you never see the same one more than once and you’re lucky if you get to speak to one at all."

Appointment and Accessibility

Pros:

• "While there wasn't a great deal of availability for the appointment - I was told there was only one day and one time - I appreciated that the time was in the evening after work which suited me very well."
• "I arrived early, and though I didn't have the right forms with me, I was literally greeted by reception, had the blood test and sent on my way within 5 mins."
• "I actually think it's a good surgery and has become much much more accessible since they introduced the online e consult."
• "I used the GP phone service and was called back by my doctor within two hours."

Cons:

• "Have been on hold for 52minutes and have been first in the queue for 30minutes of that."
• "One of the worst GP ever. It is impossible to get an appointment whether it’s through the phone or online."
• "This really is a terrible surgery! The website 111.nhs.uk said I should arrange an appointment with my GP asap. I called the surgery - the girl who answered was awful."
• "To get an appointment - at least 20 minutes on hold."
• "It’s almost impossible to get an appointment."
• "One of the useless GP in the area, never answered the call, impossible to get an appointment."

Service & Treatment

Pros:

• "Doctors are amazing. Overall it’s a happy place to be when you come in you have assurance that you go home happy."
• "They actually listen, they don’t rush you, they build rapport easily."

Cons:

• "Genuinely, what a waste of time."
• "Their system is really bad and not efficient for those who suffer."
• "Avoid this! Very very rude staff at the reception."

Staff & Reception

Pros:

• "Doctors are amazing."
• "When you get to see someone (which is like a miracle), most of them are professional and suggest the right treatment."

Cons:

• "I don't know why they bother having receptionist when they never answer the phone."
• "Useless, unprofessional and rude reception staff."
• "Absolutely atrocious staff at reception."