Burger King Reviews Summary

Customer Service

Pros:

• "Friendly staff."
• "Staff Are Kind And Polite."
• "The service is Super Good."
• "The only good thing was the friendly guy who took our order."
• "Staff were polite we were served quickly."
• "Very good customer service with friendly staff."
• "I was served by Alex. He had outstanding customer service skill. Very friendly too."

Cons:

• "Manager didn't have a clue what was going on."
• "The worst customer service I have ever experienced!"
• "Having ordered my food from a very rude staff member."
• "Staff very polite it’s not there fault, shocking management!"
• "The most disrespectful member of staff ever, the name I got was Becki (the short one) never have I been made to feel like I was in the wrong place before."
• "Service slow even though lots of staff on, staff chatting to friends whilst customers stood waiting to be served."
• "I was served by a girl called mercadies she was terrible at her job."

Food Quality

Pros:

• "Food is always fresh."
• "The Food There Is Always Hot."
• "Good burger, tasty fries, everyone was fed and happy."
• "The jalapeno cheese bites were exceptional."
• "Best burgers ever!"
• "Burger king burgers are the best if available little pricey, always triple up your burger though..mmmmm."
• "The chips were good."

Cons:

• "Two whopper meals reg nearly £17.00 sadly this will be the last time."
• "Great food, though the buns are occasionally stale."
• "The cheeses bites tasted stale and very salty."
• "The lettuce on the burger was brown soggy and disgusting!"
• "Double bacon cheese burger was the same size as a McDonald's plain cheese burger they were stingy with the chips and the chicken nuggets looked like they had been cooked last week and refryed."
• "Nothing was warmed up it was like someone went to the cupboard pulled out a bit of old lettuce, old chicken and some stale bread and threw it in a bag."
• "Dry, dry, dry. Rebel Whopper, fries and Onion rings."

Cleanliness

Pros:

• "The outside of building was litter free."
• "Well located with plenty of parking, clean and welcoming atmosphere."
• "The restaurant was clean but Service was so so bad."

Cons:

• "It’s like the Burger King that time forgot. Seriously understaffed, absolutely freezing in there as the heating was broke."
• "It was below average, buns weren't fresh and place looks like it could do with a deep clean."
• "Grubby and dirty looking inside."
• "Just called into bolton branch absolutely disgusting food all over the floor staff just walking all over it."
• "Tables full of left over food, floor is filthy, not a staff member to be seen in the public area."
• "Most of the tables were dirty or had food underneath."
• "Approximately 6 tables were full of rubbish with no one sat at them, and a huge pool of spilt Coca-Cola on the floor near the counter."

Order Accuracy

Pros:

• "Got our order brought to the car as we had to wait, double checked the bag for the 20 chilli cheese bits we ordered...there was only 6."
• "The lad on the window was efficient, we were asked to park up and he brought our food out."

Cons:

• "Just been through the drive through about 30-35 minutes ago of the Bolton branch. Asked them is everything in the bag .. answer was yes ! Well it wasn't ! 2 full meals missing !"
• "When we did get our food home it wasn't even what we ordered."
• "It was terrible I waited 30 minutes to get my food and then when I got my food it was not what I ordered and then It took them ten minutes to get it right."
• "They give the wrong order to the first just eat guy."
• "Absolutely disgusting! Noticed a hair on top of my chips."
• "Twice turned up and had to drive back because staff can't put the correct food in the bag."
• "Tomato missing off burgers."

Value for Money

Pros:

• "Top tip: download and use the app for good deals which make BK a lot cheaper."
• "Use the mobile app as I do, the meals are a lot cheaper!"

Cons:

• "Two whopper meals reg nearly £17.00 sadly this will be the last time."
• "Ordered an xl meal & a double cheese burger meal & an extra double on the side, also added a third burger to 2 of the 3, came to a grand total of £23."
• "Disgusted with my food and the quality and more so the price, I went to burger king for some food and I got a double whopper meal."
• "Best burgers ever! insanely expensive though and the super size portions of fries are same size as a McDonald's small."
• "The cost was quite expensive."