Audleys Wood Hotel Reviews Summary

Service

Pros:

• "The staff were exceptional and delivered outstanding customer service."
• "Excellent customer Care."
• "The staff could not have been nicer or more accommodating."
• "Every single member was friendly and helpful offering their assistance at every opportunity."
• "The staff throughout the evening, even though some being young were very professional, kind, and happy!"
• "The staff are attentive and personable."
• "The staff make this hotel. They genuinely care about you and your stay."

Cons:

• "Unfortunately, we found that service is a bit slow, the food is average and the restaurant feels a bit run down."
• "If you want to waste your hard-earned cash on getting ignored, Tutted & Huffed at on your special night out, then this is the place to go... Dreadful service, RUDE waitresses & a forced service charge!!!!!"
• "Poor service at breakfast - had to ask three times for more coffee."
• "Was difficult to get table waiting staff attention."
• "Parking directions could be clearer and service can be erratic."
• "And very poor service. No one checked if we liked the tea or if we wanted order some more, waited for 40 minutes and asked for a bill."
• "However, coming from the north I found the bar prices expensive, and there was a lack of bar staff in the function room, which tended to cause queues."

Food

Pros:

• "The chefs and wait staff worked incredibly hard and pulled off such an amazing meal, all with smiling faces."
• "The food was great."
• "The food was delicious too."
• "The food was incredibly good."
• "The food exquisite and the ceremony perfect."
• "We had a three course meal in the restaurant which was fabulous."
• "The food was lovely, our guests commented on how lovely it was, special diets were catered for, and with care."

Cons:

• "Afternoon tea looked beautiful but sadly a lot of the sweets were lacking in flavour."
• "Very disappointed by the whole experience, the food was nothing very special, small portion sizes and overpriced for what there was."
• "There wasn't enough cream of jam for two people."
• "A shame about the over cooked small portion of vegetables."
• "Today we were given dry tasteless sandwiches which on reflection I think they were frozen leftovers before Xmas."
• "The hotel would probably rate as 3 or 4 stars but the dinner was quite a letdown."
• "The food was nothing to shout about and the beef medallion was very dry."

Accommodation

Pros:

• "Our room is well appointed and even has a fridge that works."
• "I love the rooms, the service, the restaurant."
• "Our room was lovely with great finishing touches which made our stay special and memorable."
• "Rooms were decorated very tastefully."
• "The room was very plush."
• "The majority of our wedding guests had booked rooms too and all have noted on the cleanliness and comfort of their rooms."
• "Room was spacious and clean, attention to detail excellent."