Cinquecento Reviews Summary

Food Quality

Pros:

• "The pizza was out of this world. The crust was perfectly thin and crispy, and the toppings were fresh and flavorful."
• "Pizzas themselves are light and full of flavour."
• "Really good base, high quality sausage and an exceptionally tasty tomato sauce."
• "The Burrata pizzas were especially loved, and even the Burrata salad."

Cons:

• "The pizza was a bit sloppy and wet, tasty but not the Neapolitan pizza I was expecting."
• "One of the pizzas had artichokes which were not supposed to be there and was cold."
• "Pizza was cooked a bit too fast, making it a bit floppier than preferred."

Customer Service

Pros:

• "The service was attentive and friendly."
• "Staff are super friendly and polite and the interior design should be praised heavily."
• "Natascia managed the organisation for a group event and was extremely professional and attentive."
• "The staff is very friendly and helpful."

Cons:

• "The manager Theo was dismissive and refused to acknowledge their mistake or offer compensation."
• "Staff were rude, unfriendly, and unapologetic about not having the table available for us."
• "Waited over an hour for both of our lasagnes, and when we asked the waiter about the delay, she laughed in our faces."
• "Staff was clearly not trained and could not handle the orders, resulting in a 45-minute wait with no update."

Ambiance and Decor

Pros:

• "The ambiance was warm and inviting."
• "Cool quirky hidden away restaurant with unique decor."
• "The upstairs seating area is absolutely darling."
• "Beautiful interior design and a cozy atmosphere."

Cons:

• "Cramped uncomfortable seating."
• "The main restaurant entrance gets very crowded due to takeaway and delivery orders."
• "Tables were a bit tight and hard to move around."
• "The music was so loud it was almost impossible to have a conversation."

Value for Money

Pros:

• "Very good Neapolitan pizza, prices are really good for quality and London."
• "Great value for the quality of the pizza."
• "The best goat cheese salad I have had for years, reminiscent of Rome in Italy."

Cons:

• "Pizza was average with an expensive price tag."
• "Drinks are way too expensive and same for the desserts."
• "Extra charges for toppings that were not requested and misleading information about the need for extra toppings."