Robertson Smith & Kempson Acton Estate Agents Reviews Summary

Agent Experience and Professionalism

Pros:

• "Angelina is the nicest and friendliest person I have ever met among Estate Agents in London."
• "I had a fantastic experience with my property agent Andre Da Silva. He was incredibly helpful throughout the entire process."
• "Angelina swiftly organised a viewing of a property that fit the bill perfectly."
• "Jack was always extremely proactive and a pleasure to deal with. He has a very personal, open and optimistic approach that makes the process fun and builds trust."

Cons:

• "Felt really let down by RSK Acton. Very flippant, very insincere."
• "Extremely poor customer service, did not accept the errors they made."
• "Horrible experience with this agency!!! Spent 1.5 hours to commute for a viewing for a flat to buy to find closed door and no agent there!"
• "Horrible experience. I called to view a house today... to find out that the property has been sold and they hadn't updated their listing."

Affordability and Contract Terms

Pros:

• "I really appreciate her effort to find a solution instead of taking the easy option."
• "Angelina was able to utilize her skill set and market knowledge - advising us on how to make our offer competitive."

Cons:

• "I would like to mention that RSK doesn't offer the most affordable rental options in the market."
• "We are nearing completion of a property purchased through RSK... it is RSK’s policy not to amend the listing to ‘under offer’ on their website and affiliated websites e.g Rightmove."

Customer Service and Communication

Pros:

• "Outstanding service, keeping me informed at all the time."
• "Jack was diligent with communication, looping in all members of the chain and ushering the various actors towards a successful exchange."

Cons:

• "When I did, it was a different person each time, and no communication between the team as they all said different things."
• "Very inconsiderate to tenants and disrespectful."

Overall Experience

Pros:

• "Our faith in flat-hunting was restored by Blair and Priyesh after a few initial hiccups, assisting us in securing a fantastic new home."
• "We had a great experience with RSK Acton from start to finish with the sale of our property."

Cons:

• "Put in a bid at the asking price for a property which hadn't had any bids in months, suddenly there was another bid, and I was being pressured heavily to match it."
• "Thanks to him we sold our house despite there being a Party Wall complication, which normally would put off most buyers!"