The Wembley Practice Reviews Summary

Quality of Medical Care

Pros:

• "Honestly this practice has always been SO helpful."
• "Doctors here are very good, and they actually do care about the patients."
• "Doctor Roshni and Dr Hamilton especially deserve special mention by name for their dedication to patients and care."
• "Had appointment with Dr Fahmida Choudhary, she is the best."
• "First time ever, someone has gone an extra mile to help me get an urgent appointment for my 4 years old son."
• "I feel heard by the GP and whenever they need to prescribe it's done in the instant."
• "Just wow. We moved here after a terrible experience at another surgery and the docs and service here have been exceptional."
• "I went for a smear test after 2 years... the doctor was amazing - it went so quickly, it was pain free and I didn't faint for once."

Cons:

• "Extremely poor service on call and in person too."
• "This GP kept sending me away saying there’s nothing they can do beside sumatriptan."
• "The surgery prescribes antibiotics without seeing the person."
• "Three years ago we were waiting for a phone consultation, nobody called back."
• "They make wrong diagnosis and don’t make any effort to rectify the mistake."
• "If you want to die use this GP. The worst practice ever."
• "Every time i needed help on my health issues never get the satisfied answer not even the appointment no matter how important it is."
• "I have been trying to get a neurologist paediatric referral for weeks now."

Appointment System

Pros:

• "Speedy booking system with the app as long as you send in requests before noon."
• "The Dr. IQ app is very helpful to get a phone appointment on the same day."
• "My 3 year old child was given an emergency next day morning appointment - consultation with doctor was on the mark."
• "Marta help me to arrange urgent appointment for my daughter, I had appointment the same day."
• "I do recommend this practice as even though there is a high volume of appointment request, they try their best to accommodate everyone."

Cons:

• "Can never get through to surgery to make an appointment."
• "I have requested for F2F appointment and I am following up for that last 3 months now."
• "I have been waiting for a gynecological appointment; they booked a phone appointment on 19th of June."
• "Worst GP ever. I don’t understand why no one answers the call."
• "Perhaps they have too many patients for them to handle?"
• "I've been constantly chasing back and forth for the same prescription."
• "I called to book a double appointment and when I came in for my appointment the double appointment had no record of being booked."
• "Every time you call, they never answer."
• "I have been trying to complete my registration for nearly 2 months."
• "I called on Tuesday and they said that for some reason they cannot book appointments in advance."
• "Been trying to get an appointment for a while."

Staff and Reception

Pros:

• "The reception staff are friendly."
• "Receptionists have always been polite and helpful."
• "Really pleased with the quick service and how helpful the receptionist was."
• "Reception staff are doing their best but are overworked."
• "The reception staff are really nice and helpful."
• "Jennifer at reception helped me to re-register my son and husband as I could not do it myself."
• "Musa helped me to arrange urgent appointment for me."
• "Lovely staff especially Robert. Very helpful, Neil's very smiley."

Cons:

• "The reception staff are... sometimes they are slow."
• "I have just had the phone put down on me after requesting to speak to someone else."
• "Incredibly rude receptionist! Horrible service!"
• "I don’t recommend this GP practice to No-one; they are really bad and find that they are racist."
• "These stupid, idiotic, uneducated receptionists don’t understand anything you say."
• "The receptionists make you feel like you are lying or overreacting."
• "You get a feeling that you are disturbing the receptionists rather than getting help."
• "Not happy with the receptionist as I was promised a call back, and I am still waiting."
• "The staff at the desk - are they even trained?"
• "The receptionist who answered my call was very rude and not willing to help at all."
• "The receptionist told me that if I don’t have a fever I should not be wasting GP's time."
• "The receptionists are so rude and have no respect for patient confidentiality."

Communication and Follow-up

Pros:

• "Received a follow-up call from the GP on time."
• "The online system for feedback and queries is pretty efficient."
• "When you get to speak to a doctor, they do follow up promptly."
• "The email communication has been exceptional."
• "Once registered, everything goes smoothly with the communication."

Cons:

• "There is a complete lack of communication from this GP office."
• "Emails are never answered, and trying to call is a nightmare."
• "I was told I would be referred for a scan and never heard back."
• "They don’t follow up on urgent cases."
• "I have sent numerous emails regarding my ongoing condition and haven't received any reply."
• "They failed to provide me with the necessary letters and referrals after multiple requests."
• "Communication is almost non-existent unless you chase them relentlessly."
• "Doctors do not follow up with the blood tests they have requested themselves."
• "The lack of follow-up for my ongoing treatment is worrying."
• "They never call you back when they say they will."
• "My prescription was wrong three times and nobody communicated this to me."
• "I've been told multiple times that someone will get back to me and they never do."
• "My referral was lost, and I had to start over the entire process because of their lack of follow-up."

Facilities and Cleanliness

Pros:

• "Clean environment every time I visit."
• "The practice is always clean and well kept."
• "Facilities are modern and the environment feels welcoming."
• "The waiting area is clean and has a lot of seats."
• "The toys in the kids’ area are clean and my daughter loves it."

Cons:

• "The toilets are dirty."
• "You can see the dust on the window sills."
• "The self check-in screen is always out of order."
• "The children's corner was messy and unattended."
• "Facility needs a refurb; it feels outdated and not very clean."
• "Sometimes the waiting room has rubbish left on the seats."

Overall Satisfaction

Pros:

• "Despite the negatives, I have been mostly satisfied with the care received."
• "The negative reviews are harsh; I’ve had a great experience overall."
• "I think they are doing a great job under the current pressure."
• "I've been to a few practices in the area and this one is by far the best."
• "Overall, I feel well cared for and supported by this GP."

Cons:

• "Unacceptable service and I am now looking to register with a new practice."
• "Every good doctor they have ends up leaving."
• "I don’t feel safe or taken care of."
• "I have lost all confidence in this practice."
• "This practice has gone downhill in the past few years."
• "I have had enough of the poor service and will be moving to another surgery."