Spire Vets Reviews Summary

Quality of Care

Pros:

• "The love and attention they give to every animal is unbelievable."
• "An outstanding veterinary clinic, I came to spire vets for a second opinion and I am so glad I did!"
• "Our 10 year old dog has now recovered from successful surgery with Bruce. The service was excellent, no hidden costs and a happy dog with a new lease of life."
• "They explain everything very clearly to you and genuinely care."
• "Absolutely brilliant...my dog took poorly within an hour rang said to go down but id have to sit and wait in the car was not there 10 mins when they fetched us in."
• "Ian has finally retired but the practice is run on the same principles as it always has, with honesty and compassion."
• "Just wonderful and caring ❤️. Made Jack my best friend's last minutes so calm and peaceful."

Cons:

• "This vets has really gone down hill since the new owner took over."
• "Family have used this vets for a long time, has very much gone downhill."
• "They do not give you options or a rough estimate on prices and just expect you to pay whatever price they put on the sheet of paper."
• "They left her waiting on the floor of a busy waiting room with dogs that she was terrified of after she had had a dental procedure and was waiting to be collected."
• "You guys are unqualified in rabbit care, you know nothing."
• "Spent thousands with them over the years and took our dog for eye surgery only for him to be left unable to see for over a month."
• "The vets, as you would expect are very competent but the whole business looks like it belongs in some back street in the Ukraine."

Customer Service

Pros:

• "Nothing is ever too much trouble for them."
• "all the other staff are amazing!!"
• "Had an incident after hours and even though Spires were not accepting new patients, as I was so far away from home they saw me within 10 minutes and made sure my dog was looked after and comfortable."
• "The practice is fantastic, the receptionists, the nurses and the vets are polite and very caring towards the animals that are taken to them."
• "Great receptionists, fantastic care for all animals."
• "The vets and receptionists are always attentive and kind, the service is always above what I expect."
• "All the staff are lovely, caring and very knowledgeable."

Cons:

• "Place needs a dam good clean and staff need to get off their mobiles while you're trying to talk to them."
• "Rude staff, the owner Bruce is an arrogant piece of work"
• "The receptionists are stoney faced and abrupt."
• "Some members of the reception team need to know the basics of customer service.. smile and be friendly."
• "The receptionist was rude, unsympathetic and clueless."
• "Appalling reception staff. I made initial contact to pay my vets bill, however, the phone line was bad, I was accused of deliberately avoiding payment."
• "The receptionists/nurses at this place are awful. They are rude, they lie about your pets care and have a general nasty attitude all round."

Value for Money

Pros:

• "They are very reasonably priced."
• "Excellent value and still well worth the hour long drive to save."
• "The costs are reasonably cheap compare to other vets."
• "Very low prices as they are more for the animals than making a lot of money."
• "Really caring and reasonably priced."
• "Cheaper than any other vet in and out of the area."
• "Spire vets seem very competitive on price."

Cons:

• "Daylight robbery.. in my opinion, All vets are the same, they know we love our pets and will pay the costs to keep them."
• "Seresto flea collars they wanted £54 per collar but first they wanted a consultation fee first for just a flea collar after looking around real price is £33 to £37 at pets at home and amazon, over charging is never a good business practice."
• "We came away £140 lighter as the medicine cost £70 which we have now found is £29.99 online with a prescription."
• "It seems to me that Vets will do their upmost best to take money from you at every opportunity."
• "Was happy with Spire vets they ran out of medication and couldn't get it and didn't let us no."
• "These are our pets under your care. We come to you for help and support in times of need, yet I've been denied medication twice now unless I bring my pets to you, or I pay your additional fees to have treatments posted."
• "I would never advise anyone to go to this practice."