Thai Crystal Reviews Summary

Food Quality

Pros:

• "Everything was beautifully prepared and very nicely presented, down to the carrot flower garnishes."
• "The food was excellent and I could not finish it all."
• "Honestly the best Thai I've had, and it's at a great price."
• "Great food, spicier than other Thai's and big portions and relatively cheap."
• "The food is excellent."
• "Food was amazing, had the vegetarian starter platter and the tofu panang curry with coconut rice."
• "The food - phenomenal. There is no other way to describe it. I was blown away by the tasty food."

Cons:

• "The food was below average, our Roast Duck starter is one of the most disappointing I’ve ever had; dry & very crunchy not crispy."
• "We just couldn’t eat the vegetable platter that was overwhelmingly saturated in oil."
• "The only disappointment was the Tom Yam Goong."
• "the crispy duck was rubbish. It was overcooked to the point that it was dry"
• "Curries and Pad Thai were very bland - barely any flavour or spice."
• "Chicken in all dishes was cheap and rubbery."
• "Quality: overly cooked and dried out chicken; pork slices in Penang Curry were too thick, Pad-Tai lack in color and taste."

Service

Pros:

• "Staff were on the ball."
• "the staff were excellent, very welcoming and had smiles to die for"
• "the staff were kind and willing to answer any questions we had"
• "Service was warm and welcoming, food preparation times were quick and efficient."
• "The staff were excellent, they provided excellent customer service and always had a smile on their faces."
• "Busy, clean, fast, friendly service."
• "The staff are attentive and helpful."

Cons:

• "service was slow"
• "The service was unfriendly (particularly a Middle aged woman there; probably the Boss) you don’t feel welcome."
• "Unfortunately the manager (older lady host) is extremely rude and unwelcoming."
• "our server never once came back to our table after delivering our food"
• "Rude staff!!!"
• "Customer service was awful."
• "Appalling customer service"

Ambience

Pros:

• "Clean and friendly Thai atmosphere."
• "Ambience is good, inside not enormous."
• "The decor inside makes us feel we’re back in Thailand."
• "A little Thai gem that looks very understated especially from outside."
• "The atmosphere was lovely"
• "The restaurant has a warm and easygoing atmosphere and is a great place to relax in a group or by yourself with a book."
• "You feel very at home here as the atmosphere is always warm."

Cons:

• "Aside from the loud noise coming from the blenders at the bar every now and then, halting our conversation"
• "It’s probably best not to go there between 6-8pm because they’re too busy and so you’re just an inconvenience to them during those hours."
• "Two minutes after our desserts arrived, the house lights went up and it was clear that they wanted us to leave"
• "We felt like we were being a burden on them"
• "We were served by several children too, which was odd."
• "I received quite a cold welcome and the lady who spoke to me seemed annoyed that I booked online"
• "Now they have the opposite, I’m recommending anyone reading this against buying food at Thai Crystal."

Value

Pros:

• "Well worth a visit."
• "The price was perfect and I'll definitely go again because the food was fresh and cooked to perfection!"
• "Prices: reasonable, portions: generous."
• "Not overly expensive and have some good deals on the Express Menu."
• "The prices are very reasonable for the taste and decor of food they provide for you."
• "Worth every penny"
• "A bit pricey but worth it."

Cons:

• "This 'takeaway' is more of an online scam! Almost as elaborate as Viagra sales spam email, but with inferior web design."
• "Also £4.50 seems excessive for water."
• "The portions are quite small. A bit overpriced for what you receive."
• "We spent £170 as a group of 4. I won’t be coming back to this restaurant, I think there are better options in the area."
• "This turned out to be very expensive the food cost the same for takeaway as it does in the restaurant which can’t be right"
• "But £40 for takeaway for two people is excessive especially when every isn’t working or losing their jobs"
• "We have essentially paid £47 for two average portions of curry, dry egg fried rice, and some prawn toast."