"None of our meals were cooked properly & looked awful, when we complained especially about my wife's so called lasagne."
"Tasted as they'd been re-fried, weren't hot, chips soggy, squid dried up and tough."
"The salt and paper squid tasted very peppery and had thick layer of batter."
"Battered sausage was nothing. Plain no flavour and also greasy."
Service
Pros:
"The place was very busy but the service was great."
"Really great staff and the food is fantastic."
"The staff are polite and courteous and friendly."
"The staff are very accommodating and always ready with a smile."
"Staff were just amazing and you could tell worked hard to greet everyone, show customers to seats and service of food."
"The staff were all very friendly and everything was lovely and clean."
"The staff were friendly and very welcoming, and I can tell they take pride in their job."
Cons:
"Went here today for lunch, we waited to be seated, staff didn’t even acknowledge we were stood there until we said 'excuse me can we be seated' then the fun started."
"When we queried our order the owner was both aggressive and abusive."
"We had to call them over to order, after 30 mins we still hadn't had our drinks then 10mins after our food and drinks arrived, my order was wrong."
"The supervisor, or whoever he was approached us and ushered us out with the words 'f*** off and don't come back."
"Waited best part of 20-30 mins to give order."
"VERY UNHAPPY, WASTE OF MONEY, My birthday treat meal (the best place to eat apparently. Friday 9th June. we get there at 7.00pm, was told that there will be at least 45 minute waiting time."
"Unfortunately our experience was spoiled by rude staff with unrealistic policies."
Atmosphere & Cleanliness
Pros:
"Ultra clean, and a great view of all the comings and goings on the pier."
"They have a 50s vibe and they play great music."
"The restaurant itself was spotlessly clean and comfortable with not a Formica table or plywood chair to be seen."
"The inside is well laid out with booths and tables which was spaciously arranged. Very clean and presentable (including the toilets)."
"Was a nice restaurant with a lovely sea view and lots of historic photos of Felixstowe."
"Really nice place. It's simple but cosy surrounding."
"Clean and inviting restaurant."
Cons:
"But it's absurd in 2023 to have so few vegetarian options - only two main courses, one of which wasn't available."
"It didn't open during and after pandemic."
"Now it's only take away and the queue can be long."
"I personally found the decor a bit uninviting and felt it could do with freshening up a little."
"Firstly, the windows were filthy, but we let that slide and went in."
"The environment is friendly, you can hear everyone chit chatting."
"Unfortunately worst service I have ever experienced."
Value for Money
Pros:
"A bit expensive I thought but worth it."
"Pricy but excellent service."
"Plenty of food at a very reasonable price."
"The food was superb. Portions very generous. Restaurant has upstairs seating with views across to the sea."
"The food is perfect and the portion sizes are huge."
"Good value."
"Prices very reasonable."
Cons:
"The food was pricey. &18 for Sea Bass, £21 for a mixed grill."
"We enjoyed the food, but couldn't help feeling like the price was a little on the expensive side."
"Greatly overpriced, medium chips £2.30 and £1.80 for a below average fishcake."
"Very expensive for take out £4.90 for regular chip and batted sausage."
"Rather expensive (£14) as takeaway and poor quality. The batter on the fish was thick and yellow beneath the crisp exterior, so not properly cooked."
"£15:10 not bad priced shame food wasn’t great. Portion size very good."
"The chips were perfect I thought£2.80 a bit expensive for a regular portion but they are worth it."