Johnsons of Gloucester - Volvo Cars Reviews Summary

Customer Service

Pros:

• "The service i received from the dealership was absolutely flawless with emails & questions sent to them out of hours answered almost immediately and a sale process which was concluded at distance over the course of an hour or so."
• "Great service from Steve Pye and other staff at Volvo."
• "I had a great experience at Johnsons Volvo Gloucester because the service desk staff were so friendly and went the extra mile so I could work whilst I waited for the car to be serviced - using all the facilities available."
• "Chantelle, (assistant service manager) was professional and very caring."
• "Special Thank You to Rachel at Johnsons Volvo in Gloucester for helping me get into my new car."
• "The staff were excellent - friendly, helpful and efficient."
• "Thank you to Chantelle and everyone at Johnson's...really clear information on the website on how my lockdown service and MOT would take place."

Cons:

• "Had my car delivered to Johnson’s by Volvo Assistance following a breakdown... I totally lost confidence in them."
• "Customer service is appalling when you are dealing with emergent after sales faults."
• "This is not the first time I have experienced poor customer service and a formal complaint has been made to Volvo Uk."
• "They don’t return calls, EVER! I shall be calling yet again tomorrow to find out what is happening with our brand new car that is in their garage currently not able to drive...."
• "So I called to arrange an appointment today as I have received the letter regarding their offers to fix volvo cars seat belts and the lady who answered was so impatient when I asked just one time to repeat what she said, she shouted at me and even left the call on hold as I speak."
• "Service experience is awful. Never return calls or provide any proactive notifications."
• "I am still waiting for a call back after taking my car in on the 5th August and leaving a message with a staff member on the 21st August regarding the bill they made me pay for which i didnt agree with."

Sales Experience

Pros:

• "Having owned every make of car under the sun except for a volvo, I thought it was time for a change. I was dealing with Gareth, and from the moment I walked into the Gloucestershire showroom I felt like a valued customer."
• "The salesman on the other hand, (David) was just excellent really made us feel welcome."
• "We had a great experience at Volvo when we bought our car. All the staff were friendly and helpful and the showroom is lovely."
• "I recently purchase a used Volvo XC90 from Johnsons Of Gloucester and the experience was excellent."
• "Every effort was made to make it as special as buying new."
• "I was pleased with Johnsons Volvo Gloucester and would recommend them because Oliver the sales person dealt with all my inquiries from start to end."
• "Fantastic used and new car buying experience from start to finish."

Cons:

• "They told us the noise was nothing to do with that and the turbo had gone."
• "There was no interest or approach whatsoever from the sales staff, they avoided eye contact and carried on with whatever they were doing."
• "Very poor sales staff."
• "Sales rep (name withheld) was reeking of alcohol which was very unpleasant and unprofessional."
• "Went into dealership to inquire about Volvo as a make for potential future purchase but left very disappointed and poor experience."
• "If I could have given no stars, I would have. Utterly disappointed, customer service shocking."
• "Went in today ready to spend money and purchase a vehicle - cash. The man couldn’t be bothered to try and sell, worst customer service experience."

Vehicle Service and Repair

Pros:

• "Our 4 year old XC-60 had been intermittently leaking fumes into the cabin. Even though the vehicle was out of warranty, they repaired the fault at no cost."
• "Very pleased with the service that the technicians carried out and the supporting customers team, who are always supportive and obliging."
• "Steve could not have been more polite, professional and helpful."
• "The experience at Johnsons Volvo Gloucester was great because Oliver managed our visit with professionalism and efficiency."
• "Quite the contrary to some of the reviews on here i have experienced superb aftersales experience from Johnsons volvo glos."
• "They mended my car quickly and I was very satisfied with the work carried out."
• "Chantelle and the whole team at Johnsons of Gloucester did an excellent job servicing my Volvo."

Cons:

• "Had it a month, had to send it back."
• "I will never take my car back there and I’m extremely unlikely to buy another Volvo as a result."
• "Their workmanship is poor, as is their diagnostic ability."
• "They had my car (after a breakdown) for nearly two days and, after four phone calls with no replies, I was told they will 'probably' look at it on the third day its been with them."
• "The first visit to fix a lighting problem resulted in 5 visits. Each time we were told problem was fixed, but it was never resolved."
• "The damage of the turbo boost pipe was due to the mechanic who fitted the engine put a metal clip on wrongly which had been bent and had been rubbing against pipe."
• "They had my car after it was recovered... the car is badly scratched all around, the engine doesn't run right and the original fault wasn't fixed."