Sainsbury's Reviews Summary

Store Layout and Cleanliness

Pros:

• "A great range of products on offer and it was nicely laid out."
• "Really love this Sainsbury's. It's big, clean and has everything you might need from clothing to fresh food."
• "The store is always tidy and clean."
• "The store is huge with a big high ceiling, wide aisles and a floor to ceiling window across the front of the store, making it a lovely place to shop."
• "The store is very huge and spacious. The atmosphere is pleasant."
• "This is my favourite of all Sainsbury's in London! What I like the best is the generous width in aisles between shelves - makes a ton of difference when you need to navigate for groceries."
• "The store was neat and the aisles were fully stocked."

Cons:

• "Sainsbury’s has gone downhill."
• "The ethnic ranges are pretty poor!"
• "Smart shop utterly useless - end up with re-scans so don’t waste your time."
• "The only downer is the entrance to the car park I'd now blocked from Woolwich Road."
• "Normal cheap stuff in other shops are just too expensive at Sainsbury's."
• "Bakery selection is rather poor after 6pm, go earlier if you need baked goods!"
• "No stock rotation done. Have found far too many times out of date produce."

Customer Service

Pros:

• "Staff are friendly and always very happy to help."
• "Sainsbury's in Greenwich the place to get everything you need in one shop, clothes, homeware, food, alcohol well basically everything."
• "This is my local sainsbury's, the staff are fantastic and friendly, I go on a Saturday and Sunday with my dad and they always ask how you are and wish you a nice day."
• "The staff are all very friendly and helpful, it makes shopping a bit easier."
• "Staff were friendly and very helpful."
• "Staff members are very polite and professional which makes the shopping experience positive."
• "Friendly staff and a hint of costumer service brings me back to Sainsbury's."

Cons:

• "I had horrible incident in Sainsbury Charlton today. One of your member staff asked me to put a mask on the face, I have showed him on my phone screen that I am exempt, he said I need letter from GP or Card to enter to shop."
• "The staff are either busy chatting or just miserable."
• "I had to run after my bank to refund the money because nobody in Sainsburys was reachable - through phone, chat or anything."
• "Staff member Bibi not good at understanding high functioning autistic adults at the checkout."
• "Awful experience this morning. Staff unhelpful and lucky if you got a grunt out of them never mind a sentence."
• "Great shop not very helpful staff."
• "Awful, today self service assistant refused to put my smart spending voucher through."

Shopping Experience

Pros:

• "Self checkout easy to use also the scan and go app service is great."
• "The price is quite fair considering its size, varieties, and always good supplies."
• "Good parking open late n has range of products from household clothes and food."
• "Everything here is so civilised, geared to let you shop in relative peace."
• "Parking is great with lots available and very accessible."
• "This store also offers scan as you shop which makes the shopping experience smoother than usual."
• "They have a LOT of things at a discount."

Cons:

• "Being in our mid 70's and in Tier 2, we thought we would give Sainsbury's delivery from this store a try. The driver failed to deliver and said he had pressed our bell."
• "In spite of getting confirmation SMS and waiting at home, driver conveniently put a message saying nobody was home!"
• "The range of raw vegan food items though leaves a lot to be desired."
• "It is a waste of space on the disabled parking space, as the general parking space are sometimes very crowded and more than half of the disabled are empty."
• "More recently it's got rid of many staff replacing them with machines."
• "Last week I watch with my own eyes the security saying to the two homeless outside the shop to move away because they not allowed to be there."
• "Was surprised that there was no track n trace in the store."