KFC Harlow Retail Park Reviews Summary

Customer Service

Pros:

• "The customer service is A class and always has been no matter who had served us."
• "Keep up the good service!"
• "Service was quick, Tables clean etc."
• "The staff were helpful happy and polite."
• "Staff are friendly."
• "Food was good, cooked fresh and the staff were friendly."
• "The lady who served me was very friendly, polite and helpful."

Cons:

• "Service is incredibly slow here."
• "A very unfriendly and rude employee who I believe was named Maria served me."
• "Awful service today. No-one was serving walk-in customers."
• "Drive through is a joke and staff or more interested in talking to each other than serving their customers."
• "The staff working on the drive thru were rude over the speaker to start with."
• "Absolutely appalling on a Friday night no staff manager couldn't get extra staff."
• "Very very rude staff rung up as they mucked up my order they went all quiet then they hung up on me."

Food Quality

Pros:

• "The quality of the food at this KFC is good, the chicken breasts are perfectly succulent."
• "It was nice and fresh, pretty tasty, not as greasy as I thought it would be."
• "Food is usually hot and fresh."
• "Best KFC hot wings I’ve had from any KFC location."
• "The food is hot and cooked and tastes delicious."
• "What KFC should be, crispy and no rubber wet chicken in sight!"
• "Their new chips are tasty."

Cons:

• "Spicy wings were flavourless."
• "Never had this kind of experience in other KFC. Wings ordered as separate portion COLD, Chicken COLD, Rice-box COLD!!!!"
• "The most oily fried chicken I have ever had, so disgusting."
• "The chicken itself was dry apart from it dripping in sauce."
• "Chips were absolutely rank. Cold, soggy and devoid of flavour."
• "Absolutely rubbish meal. Queued for 25 mins in drive thru only to find my order was missing the fries."
• "Very disappointed. The food seemed to be fried a couple of times before."

Cleanliness

Pros:

• "The restaurant looked tidy and clean."
• "The establishment was clean and tidy."
• "Very clean premises."

Cons:

• "Absolutely shocking restaurant/drive through."
• "There was chicken bones all over the floor the tables were dirty."
• "The toilets, both male and female, were vile."
• "The place is grimy, floors are sticky."
• "The eating areas were dirty and bins inside had overflowed."
• "Dreadful!! Dirty, uncleaned tables, bins spilling out."
• "In terms of cleaning, I was expecting better specially because of covid."

Order Accuracy

Pros:

• "Like a professional the manager didn't argue and served me what I ordered. A shining example of how to look after customers."
• "We couldn't order what we wanted (a 6 piece family meal & swap fries for mash potatoes & gravy), so we ordered @ counter. No problem."

Cons:

• "After ordering in a not very busy store I saw people come after us & go with their food."
• "I ended up driving off after waiting 20 minutes without my order being taken."
• "Given wrong order and our order had been given out to another table 5 minutes previously."
• "Always something missing from the order whether it’s a drive-through order or online."
• "Everytime I order from here on deliveroo there are always items missing literally every single time!"
• "Asked for Drumsticks but gave me a whole bucket of the other chicken, with no drumsticks in sight."
• "THEY ALWAYS GET MY FOOD WRONG NO MATTER WHAT."

Value for Money

Pros:

• "Ate at this place on the Government's Eat out to help out scheme. Only cost £6 for 2 of us!"

Cons:

• "Today a guy sneezed over my order and had the liberty to try and charge me £18 for a £9 order."
• "Once again missing items so had to drive back leaving food at home going cold!"
• "Absolutely a joke, wow what an unpleasant experience, I can't even give it 1 star, the drive through, more like traffic jam."
• "Purchased 2 box meals with the understanding that it comes with a piece per meal.... Was given wings instead, not what I expected and very disappointing."
• "You never get all you have ordered but you will get a refund for the food that is missing."
• "Very very very very slow!! Stood in queue to order for half an hour even though there was only 4 people in front of me!"
• "I try to avoid as much as possible, because the wait times are ridiculous and the orders are wrong half the time."