John Payne East Greenwich Estate Agents Reviews Summary

Professionalism and Communication

Pros:

• "John Payne estate agent dealt with the sale process very professionally."
• "Sam has worked tirelessly to help us complete on our flat sale. Always very professional and communicative."
• "Throughout the sales process, Sue was responsive and efficient."
• "Extremely positive experience with John Payne - Sam Wilkins has shown a great deal of professionalism."
• "Susan Denny helped us purchase in East Greenwich. She spent the time getting to know us and the requirements we had."
• "Susan has been fantastic from the time she started to show us properties all the way to the completion date."
• "Sue Denny was great from the moment she first valued our flat to completion. Sue was incredibly proactive throughout."
• "Sue, Lucy and the team were particularly helpful in securing our sale and seeing it through to completion."

Cons:

• "My experience was a comedy with John Payne. In my 2 years of renting i had to live in hazardous conditions."
• "Avoid renting from John Payne at all costs."
• "My impression is that this agency is managed in a very chaotic way."
• "I rarely post review online, but Sue really deserves one. The communication from her was superb all the way through and provided detailed explanations when viewing properties, I owe her a massive thank you. Highly recommend!"
• "We had a good experience finding our flat with John Payne. They were responsive and worked around us."
• "John Payne in East Greenwich have been stupendous in making our dreams come true."
• "Through difficult circumstances including covid, always stayed positive about selling our flat."
• "Found John Payne and partners helpful in both selling and buying, and appreciated the transparency and push they provided to complete the selling / purchase chain."

Customer Service and Support

Pros:

• "Sue Denny is absolutely excellent. Our family has bought two houses from her and I find her extremely responsive, transparent, speedy."
• "An excellent estate agent. We were based with the East Greenwich office and they have been excellent from start to finish."
• "Georgia went above and beyond to assist us in finding the perfect rental property, and her professionalism, friendliness, and welcoming demeanour truly set her apart."
• "The service in John Payne in Greenwich is absolutely fantastic. They were extremely professional throughout the process."
• "Lucy and the team were great, helping us find our dream home in Greenwich."
• "Amy helped me find a place in Greenwich and was highly professional, friendly and proactive throughout."
• "We have had a warm, professional and diligent service from booking an appointment to confirming moving in details."
• "I'd just like to thank Nick, Lucy & the team at John Payne East Greenwich for helping me through the sale of my property."

Cons:

• "I wanted to rent a property through this agency, the agent Nathan...then i have given them all my details and £500 first deposit and what I've got at the end from them just two days before to move in."
• "My own experience using John Payne has been a very positive one. At every stage they went above and beyond to help me if I was unsure of anything."
• "It was great dealing with Susan Denny throughout the buying process. She was very professional and provided updates throughout the process making it all very stress free."
• "Really pleased with the service from John Payne. In selling a flat, agent Tracey got viewings on the property, and an offer which led to a sell after a unproductive time with another agent."
• "I rarely post review online, but Sue really deserves one. The communication from her was superb all the way through and provided detailed explanations when viewing properties."
• "We are so glad to have instructed Sue at John Payne to sell our house, she was wonderful: providing helpful advice to ensure a smooth and fast sale, efficient and always available."
• "They gave us confidence throughout and we really felt we could trust them."
• "Very professional service (especially if we compare to other professional agencies we came across in Greenwich)."