"Gary the engineer rang me on the day of repair to gain some information prior to the visit and provided an ETA."
"He called the day before to let me know when he would be expecting to arrive."
"Their customer service team was incredibly responsive, patiently answering all my questions and providing a transparent breakdown of the repair process and associated costs."
"However, they telephoned me to make the appointment sooner than expected, the engineer rang on time to confirm his time slot."
"Communication was good tho could be improved with alloted timeslots pre arranged so not having to take a full day off work."
"I had contacted the service by e mail on Saturday as it was closed over the weekend... To my surprise however i was contacted the same day both by telephone and via email and a date was arranged."
Cons:
"No communication as to dates of visit and parts delivery. I had to chase everything and it felt as though I was the one causing an inconvenience."
"Wait on phone for about 15 mins just to get calls answered then whilst explaining stuff to them they speak over so I couldn't hear them."
"When you do get through and are listening to the hold message it says someone will be with you in a moment, it's a lie.... 28 minutes is not a moment."
"I've tried calling, no answer."
"They don't answer calls or emails re this and I have had to buy a new one."
"I never got a call or a visit!"
"I called again just before their office closed and was told to give them a call on Monday morning as there's still a chance that someone will come and collect the machine today, which I really doubt that will actually happen."
Professionalism
Pros:
"He was polite with great attention to detail."
"The two repairmen who came were excellent and rapid, the TV was fixed and back on the wall within 30 minutes!"
"The technician who attended, Chris, was extremely courteous and professional and is a credit to this company."
"Tom our engineer was on time and extremely polite, professional and helpful."
"The engineer was professional, friendly and on time."
"He was informative, helpful and very efficient in his work going the extra mile to ensure the issue was resolved."
"Very tidy and professional service."
Cons:
"an absolute waste of time. unprofessional service."
"Really unprofessional. Will never use again."
"All my problems come from the office - very rude and unhelpful person answering the phone."
"The company are useless. Repair VAN that carries no parts."
"terrible customer services and lack of technical skills to resolve."
"This company is incompetent and the engineers are not fully experienced."
"Very unprofessional and unresponsive would not recommend at all."
Service Quality
Pros:
"Couldn't be happier with the service, communication and a really great repair man."
"The repair seems to be of good quality."
"Anyhow all fixed, not had to chuck it into landfill so very happy."
"I'm pleased to report that my Panasonic TV was repaired satisfactorily by the company."
"Fast service and very helpful, saved my TV twice from going to landfill by replacing the back light, good communication with the call out engineer."
"The repair was carried out quickly and efficiently and with great care in our home."
"He fixed our fridge freezer quickly and was very knowledgeable."
Cons:
"Shocking service."
"I waited 7weeks for previous repair and have now waited a further 8 weeks to have another repair done To my tumble dryer."
"Shocking customer service!!!! And still awaiting a repair."
"I have had enough of North West Repair inadequacy and lack of professionalism."
"Absolutely awful. Came to repair my Samsung TV, repaired the screen ON MY BED! But then broke something in the tv that meant he couldn't turn it on."
"Worst customer service, poor service."
"Absolutely appalling service. Took 6 weeks to come out and fix the hob."