Wingstop Bluewater Reviews Summary

Food Quality

Pros:

• "Food came out quick, was hot & fresh."
• "The chicken was really good, chicken was moist."
• "Good Honest Food - Reasonable Priced too! Highly Recommend the Original Wings."
• "Very nice flavours and delicious."
• "The boneless chicken served with our fully loaded chips were off the scale!"
• "The Cajun fries had a bit of a kick to them."
• "As a person who can sort of tolerate spice, I went for Louisiana rub tenders and Cajun reg fries and it was perfect."
• "The lemon pepper and spicy Korean wings were delightful."
• "The wings themselves are lovely, we got the mango habanero and the BBQ ones, they are delicious and well-flavored."

Cons:

• "Last time it was lacking especially in the burgers, this was the letdown unfortunately."
• "The lemon pepper was barely edible and very dry."
• "The garlic Parmesan tasted of nothing, it was as if the unseasoned wings were fried and served plain."
• "The wings were rock hard around the edges which tells me these are not fresh, probably frozen."
• "Ordered 10 boneless pieces but got 10 nuggets of batter. Nuggets were smaller than McDonald's."
• "The boneless chicken was just the same as Maccys mcnuggets in size."
• "Food was freezing cold like it was just taken from a fridge."
• "Wings need to be served juicy, with soft skin - not dry meat with skin that lost all of its fat."
• "More filling than you think! Good portion sizes, great selection of flavors, big chunks of chicken."

Customer Service

Pros:

• "Amazing service by David and amazing food."
• "Harmeet, a fantastic female worker, truly made my recent experience exceptional with her warm greeting, attention to detail, and friendly demeanor."
• "The only person who actually helped was the girl in the cap with green eyes and long black/brown hair running the food, she acknowledged it wasn’t okay and deserves some praise."
• "Firstly I want to start off by saying how incredible the staff members are, they’re so lovely and really welcome you."
• "We visited today and received a great service from Jade. Very happy, smiling, and friendly."
• "I come here occasionally since Covid as my son has several allergies and the team here are very helpful in going through all options available that are safe for him."
• "Ali provided excellent service and made us feel very taken care of."
• "Visited on 1/1/21- Brilliant restaurant selling the most succulent wings about! Brilliant customer service."

Cons:

• "The staff are very slow and not proactive in the slightest! to the point where I’m having to wait 40 minutes for wings and it’s not okay."
• "The staff couldn’t care less either and their attitudes stink."
• "The manager was unhelpful, short, and rude."
• "Awful! Wait times were ridiculous. All of the staff except for the young lady that served us looked like they can't be bothered."
• "Served by Jeffery, extremely rude and unhelpful."
• "I ordered spicy Korean flavor and lemon and Peper wings, as you can see the lemon and pepper wings were really dry and you could hardly taste any flavor."
• "Service was strange - I think the guy who served us was new so fair enough he was learning but ordering was kinda awkward."
• "The service was glacial and the food itself really wasn't up to scratch."
• "I was looked after very well and received excellent customer service."

Price and Value

Pros:

• "Good Honest Food - Reasonable Priced too!"
• "The all you can eat wings is where it gets tricky, the first tray has so many wings, maybe 15 or so."
• "Consistently amazing. Helpful, friendly, and efficient staff. Three of us eat filling meals with Blue Light discount for under £20! Bargain."
• "First time visiting wing stop and OMG amazing."
• "We ordered the chicken tender with original sauce and some house fries."

Cons:

• "I did think the total was steep for what it is. For two of the above meals, two drinks & two pots of ranch totaled to £28 something."
• "The drink machine had no ice and when I told the staff they did not refill the ice so I paid to have a warm drink as the drinks don’t come out chilled."
• "The size of the chicken wings was really small. The taste of the original chicken wings seemed to really spicy and not that very nice."
• "I have never been more underwhelmed with a meal in my life. £17.50 for a 'meal for 1' and a dip, which does not include a drink."
• "Chicken tenders just had sauce thrown over the top of them, the chicken was dry & cold."
• "Boneless wings... Other words small chicken nuggets, dry and cold, half had more sauce than anyone would ever need, the other half had no sauce."