Address: Unit L, Dairy Meadow Ln, Salisbury SP1 2TJ, United Kingdom
Rating: 4.4
based on 121 reviews.
Customer Service
Pros:
"Helpful, friendly service at the store."
"Absolutely brilliant service from Matt."
"Brilliant service this afternoon with a headlamp bulbs change and fitting."
"The guy that fitted them was incredibly helpful."
"Thank you to the three staff members for your help and kindness."
"Chris and Nikki did a fantastic job having my parts ordered and fitted in quick time with plenty of information and friendly advice."
"First class service from Nicky in the cycle section, Salisbury store."
Cons:
"Terrible. Booked a bike service, took time out of work to drop bike off only to be told on arrival that they don’t have a bike tech."
"Every time I come in there I’m confronted by BAD customer service."
"The staff then said I was lying, I even showed my phone call history to Matt."
"She showed no interest in resolving my situation."
"He told me to return the next day with the bike. Very unprofessional and rude."
"I have experienced the worst customer service of my entire life."
"Unhelpful, disinterested, waste of time."
Product and Service Quality
Pros:
"Nice chap called Michael fitted them there and then. Eight minutes later I was on my way."
"Such a patient and attentive service."
"In and out with no hassel although it was reasonably busy, had what I wanted in stock and staff very helpfull."
"The team member was able to advise me what product type was needed range available and tell me the pros and cons of each product."
"We recently purchased a bike for our son for his first bike, Poppy from the Salisbury branch was very professional, friendly and very knowledgeable about what was best for his first bike."
"An employee called Libby came to the rescue, and I was impressed by her enthusiasm to help and the knowledge she displayed in helping with my purchase."
"I was delighted with the service I received. staff were polite and very efficient."
Cons:
"Absolutely awful. I had a stereo fitted here and was told it would take half an hour it actually ended up taking two and a half hours making me almost late for work."
"Halfords staff fitted the wrong bulbs on my car, which they selected and knew were incorrect before fitting."
"Very pathetic experience."
"The mechanic didn’t know how to change the sidelight, was looking for a bike as well for a couple of months online not much idea as a first time buyer but the guy was clearly not interested to help us with our queries."
"Then a few weeks later the stereo actually stopped working like it wouldn’t turn on at all."
"Paid c. £300 for a dashcam installation which was not done properly."
"Great product. However, the product wasn’t sealed which didn’t bother me until I got home and found the device had already been paired to someone’s phone and linked to someone’s wifi."
Store Experience
Pros:
"Luke and Lilly surpassed themselves. Massively great advert."
"All the staff were very helpful and friendly."
"The Halfords staff at the Salisbury Branch were so helpful."
"Brilliant attention and excellent service in all areas."
"I would highly recommend Halfords for anything bike-related."
"First time I've used Halfords for a bike repair and was hugely impressed with both the staff and service."
"Great service, highly recommend."
Cons:
"No signage over the aisles, wandered around helplessly lost for minutes."
"Made the trip a second time and it is shut."
"Customer service needs to improve. They are supposed to help their customers."
"As a regular customer. I would expect better customer service. Every time I come in there I’m confronted by BAD customer service."
"My only issue is that they now close at 5pm most of the week."
"Also, their fitting services online are false as this branch now don't offer them and you have to travel to another store out of the way to get simple things done."
"I came today and was going to buy some things for my bike and un to my knowing they only took card and click and collect which was not stated on thier website."