Address: Phoenix Corner, Kenpas Hwy, Coventry CV3 6PE, United Kingdom
Phone: +442476411515
Rating: 4.0
based on 157 reviews.
Customer Service
Pros:
"Like to thank Noel I recently purchased a Hyundai ix20 from your dealership due to local lock down the deal was done over the phone and Noel was so helpful and professional."
"Thanks to him I have my dream car. Thank you Aaron."
"Jack Palmer was knowledgeable, friendly and put us at ease through the whole process."
"The delivery company were excellent great communication and customer service."
"Having some work done on our car, the staff are friendly, knowledgeable and they remember your name."
"Exceptional service received from Kaz Sohal at Robins & Day Peugeot Coventry."
"Wonderful service from Robins and Day, I found my car online and due to Covid, was unable to visit the showroom, so Lee kindly put together a video of the car, inside and out."
Cons:
"Very unprofessional. I had an airbag sensor replaced whilst the car was still under warranty. The exact same problem occurred again one month after the warranty expired."
"Took my van for an oil and filter change. Found it incredibly difficult to get through to anyone."
"Customer service relationship non existent do not answer phones in services dept or call you for updates."
"Worst customer service ever. I'm going to file an official complaint."
"Absolutely awful service throughout."
"Prepare to be seriously underwhelmed."
"TOTALLY UNRELIABLE. DONT BELIEVE THEM WHEN THEY SAY THEY CAN GET PARTS IN 9 WORKING DAYS."
Staff and Sales Team
Pros:
"For many years I have been a customer I have found them to be friendly and more important honest, a trait hard to find."
"Had such a lovely experience at this dealership, I'm a very indecisive person however the sales staff were so patient and attentive."
"Greg was great at dealing with all of the grumpy customers waiting."
"Sales Guy (Andy) couldn't have been more helpful."
"Louise on the Service desk was friendly, professional and helpful."
"Carl been a brilliant help today with my new car and took the time out to take me on a drive and show me everything."
"Kaz was amazing from the time I arrived for a test drive right through to me purchasing the car, he went over and above all expectations."
Cons:
"Staff just keep you waiting while they laugh & joke between themselves."
"They never pick up the phone and you end up at some call center offering to get them to call you back but never do."
"Not very helpful on phone calls. Keep going from options to options and then they just cut you off."
"The moral of the story is that your company is useless and had no plans of any good will."
"Phone lines are virtually impossible to get through to in most instances as they are centralised."
"They damaged my car. Did not take responsibility."
"Had to wait to be serve, 3 staff members not wearing mask correctly."
Service and Repair
Pros:
"Recently used the service department for full mot and service. Booking in was easy, staff were friendly and efficient."
"Absolutely fabulous service & Friendly staff."
"Just had my son's car returned after some warranty work. Delivered back to our door as we are self isolating."
"Had brilliant service from start to finish at this branch, sourcing and progressing our enquiry for 2 cars for our business."
"We dealt with Karandeep at the Coventry dealership and found his customer service to be excellent."
"Always great service from the team."
"Well done Robins and Day Peugeot Coventry."
Cons:
"In my opinion Absolute shambles DO NOT USE THIS GARAGE they've had my car for over a month with misdiagnosed problems."
"Shame i can not get an even lower rating! Booked for simple wipers replacement, cancelled an hour before as parts not arrived."
"Never actually give you any updates on the progress of your vehicle."
"No customer care or service, no sense of urgency."
"Been waiting over a year to get my van fixed."
"Suffice to say they have had my car in for a simple repair for 7 WEEKS and no one knows what is happening with it."
"Had a terrible experience with a pre booked appointment."
Communication
Pros:
"Jack even answered concerns and messages promptly on his day off."
"When Jack was busy other team members replied to messages and returned phone calls."
"Kaz was so helpful and supportive, from the first phonecall right to collecting the car he was very informative and looked into different options for me."
"Kaz is a credit to the team and goes above and beyond with customers and even answers emails on his day off."
"I’ve had to deal with various faults via Coventry branch - the service has been consistent."
"I’ve never brought a car from a dealership before but this was a very positive experience for me from start to finish and I would definitely recommend this dealership 100%."
"The gentleman who served me was very kind, patient and an excellent people person."
Cons:
"Customer service terrible. Dropped car off Thursday for mot and service. Phoned every day for a week got told would receive priority call back. Never happened."
"Pathetic excuse for customer service, they are 'too busy to contact you'."
"Bought 2 used cars its only a little thing 1st car £7.800 then week later talked mum into buying car for £11000 but would not give us complementary set of cheap mats for car unless we bought them."
"Worse dealer service ever experienced.... It's a disgrace that Peugeot actually allow this franchise dealer to operate."
"My 'Experience' with Stellantis & You in Coventry has been nothing more than abysmal unfortunately."
"I am shocked by the experience I had with this place."
"Currently having an awful experience. You cannot get through to the service team."