Toro Lounge Reviews Summary

Food Quality

Pros:

• "The food we had was delicious and quick to table."
• "Its good honest grub thats well priced and delicious."
• "The food served is good."
• "The large breakfast was a great portion, the quality very good."
• "Food here is fantastic and the kids love it too."
• "The food was delicious, the atmosphere was fab and all in all we had a lovely evening."
• "Food was great too and arrived quickly."

Cons:

• "The kids hummus was old."
• "Ordered chips as I thought they couldn't get that wrong?! They were so overcooked that they were just a shell and no potato inside."
• "The food was very bland, no seasoning, avocado was mushy and egg was cold."
• "Food took forever only to be served frozen overdone dry cheesy chips."
• "Unfortunately the burger was just a standard chicken burger and the beer was flat."
• "Shredded pork in tapas tasted too sweet, whereas my wife's burger had no tastes."
• "The food was extremely greasy and unpleasant."

Service

Pros:

• "Staff were really friendly."
• "Good menu choice and the service was speedy."
• "The staff are always helpful."
• "Bar staff very friendly."
• "Polite staff, good food."
• "The staff are friendly and happy to help."
• "Staff were very friendly, particularly one of the male staff members who greeted and served us."

Cons:

• "Very moody manager with a face like thunder."
• "We tried to go there for lunch but were told they were too short staffed for the two of us."
• "He had long-ish greasy ginger hair and as we watched we saw him run his hands through his hair repeatedly and not once wash his hands."
• "The bloke who asked us if our food was ok didn't seem interested when I said it wasn't."
• "Rick, the new manager, is a BULLY."
• "Female manager was very rude and abrupt when serving our table."
• "Glasses were dirty, the waiter was wiping the tables with his hands."

Ambiance

Pros:

• "This little restaurant/pub is an amazing place where you can have a good conversation."
• "Absolutely loved the decor in this restaurant it's amazing!! Really lovely Atmosphere too."
• "It's clean. When you walk up the nice wooden stairs there's another space to sit and eat, very beautiful and very clean toilets."
• "Atmosphere, staff, food and drinks were AMAZING."
• "The atmosphere is brilliant, great staff."
• "The atmosphere was amazing and comfortable for when I over ate and had to rest in my food coma."
• "A charming and welcoming restaurant that offers a fantastic dining experience."

Cons:

• "Our tables was not clean (very wet), and I saw other empty tables were not clean as well."
• "Music too loud to talk without shouting."
• "The choice of tunes isn't too appealing."
• "Was horrified to see a dog on the table."
• "Waited over an hour for food on a Saturday lunchtime, which created a negative atmosphere."
• "The decor is starting to look a bit tired in places & when we visited we were getting the smell of drains/sewage (sat downstairs)."
• "Terrible service system."

Management

Pros:

• "The staff are always helpful."
• "The website is intuitive and easy to order from."
• "Caballo manages to feel like a quirky independent with a funky vibe."

Cons:

• "Very moody manager with a face like thunder."
• "Rick, the new manager, is a BULLY."
• "The upstairs windows open onto the street below and the safety catches are broken."
• "Management left the floor staff to deal with this all on his own which made us feel really sorry for the poor guy."
• "Echoing recent poor reviews, sadly a really bad experience when trying to get a table for a larger group."
• "Overall a potentially great place let down massively by its service standards."
• "There have been a few incidents with one particular male member of staff who is rather overbearing and condescending towards our family."