Address: 160 Portswood Rd, Portswood, Southampton SO17 2NJ, United Kingdom
Phone: +442380557780
Rating: 4.2
based on 130 reviews.
Service
Pros:
"the service was quick and all correct for a change"
"Really lovely young man serving tonight, he was very attentive really friendly and oozed customer service, a credit to sprinkles, I wish I knew his name so I could name him."
"The staff were friendly and the restaurant inside was very clean."
"The friendliest staff and ever so helpful."
"Staff were friendly and it's a great place to hang out."
"The staff are really friendly, helpful and always smiling :)"
"Very friendly staff. The waffles was the right amount of crisp and soft, and the chocolate on it...pure heaven! I like how you can grab a table number and sit anywhere you want."
Cons:
"Slowest service I have EVER came across."
"Shocking service and very unfriendly. They got my order wrong and I told them this is not what I ordered for, they turned it upside down in a box and came back to me with it."
"Customer service non existent!! Coffee came 20 minutes after food and had a hair stuck along the top of the cup."
"was told my order was cancelled at 21:30 and had to wait another hour for delivery, it is now 22:30 and still no food"
"It was hardly busy and there were half a dozen staff on, but for some reason, our order took absolutely forever."
"After ringing them about the missing item, I was referred to the Deliveroo app to get a refund, there were no attempts made to rectify the mistake made by Sprinkles Gelato Portswood."
"they never come to clean your table when you go to sit down"
Cleanliness
Pros:
"nice and quiet which was nice as able to enjoy every moment of with my granddaughters and daughter in law plus nice and clean"
"Really lovely treats, presented nicely. Good portions, clean venue and caring staff."
"The place was spotless."
"The place was well decorated and very clean."
"What a clean place to eat ... hygiene is outstanding smells so fresh and clean ..."
"This Portswood store has just had a renovation too, which it really needed, it now looks beautiful inside, much more classy."
Cons:
"We are still in pandemic, the staff should have shown an exemplary behaviour to the customer and distance themselves accordingly. The toilet also ran out of hand soap."
"Due to the eat out to help out it was busy. Social distancing was not enforced. Tables weren't cleaned."
"When I told the staff they were immediately aggressive and rude they refused to re make my order not only this the plates and cutlery were filthy as well as swarms of flies trying to land on your food."
Food Quality
Pros:
"the waffles were hot the ice cream delicious"
"Ice-cream was very yummy"
"Good gelato and waffles. Always busy, night and day all year round."
"A lovely place to eat and chill. Offers a great variety of desserts and they are all of wonderful quality."
"Despite the numerous other gelato places that have popped up over the city, Sprinkles continues to be the best option, if nothing else, but on the flavours alone, which just taste more authentic than the competition."
"Great waffles and ice creams. We have been visiting this place for years now and the quality and taste has remained consistent."
"The original and best branch of Sprinkles. The best tasting ice cream in the South."
Cons:
"Ordered the Banoffee Milkshake, had no toffee flavour only Banana, came out very liquid than thick at all like a milkshake should be."
"when the food arrived there was only 5 bits peace’s of strawberry’s on my wife’s and only 4 peaces of banana on mine and my daughters."
"The ice cream was ok, but a bit overpriced for what I got."
"Ice cream, waffles, sundaes, milkshakes, cakes, coffee. Always a large selection of interesting flavours but ice cream itself is medium quality."
"Absolutely shocking. Ordered a 'Sticky Situation'... and received this pot of liquid for £12.00."
"Unfortunately I was really disappointed as the quality of the ice cream is not the same as it was before yet the price is the same or even higher."
"The desserts are tasty, but it isn't as good as it use to be... the portions have changed dramatically over time."
Value
Pros:
"Prices are reasonable some of desserts are a little expensive but in the end, what do you expect."
"A single scoop cone costs £2. The portions are quite generous so getting a second scoop to have a second flavour can mean more ice cream than you can/should eat."
"The gelato was as good as ever - and as expensive as ever!"
Cons:
"The ice cream was ok, but a bit overpriced for what I got."
"Can be a little expensive if getting more than just a simple ice cream."
"Unfortunately I was really disappointed as the quality of the ice cream is not the same as it was before yet the price is the same or even higher."
Hygiene and Safety
Pros:
"No milk free options except the sorbet, sadly. The person serving us was very lovely about this though, she gave me the allergy book and don't rush our order."
"very honest employers handed my mobile to the management and I got it back"
Cons:
"Just come out of there. Disgusting guy without gloves making your ice crams and handing your choc flakes in between wiping nose with the same hand."
"They used to be good, I ordered one strawberry delight crepe and one choco banana, one thier staff made the crepe without wearing gloves and he was touching his beard and mustache and his hair all the time."
"Issue for allergy suffers? The customer in front of us had mint choc ice cream, the ice cream fell into the pistachio tub and the server just scooped the mint choc ice cream for the customer."
"this place is an absolute joke, when entering i asked for the allergy book... i then start getting pains in my stomach which made alarm bells ring in my head."
"We are still in pandemic, the staff should have shown an exemplary behaviour to the customer and distance themselves accordingly. The toilet also ran out of hand soap."
"Manager Karina needs to be demoted to cleaner of cups."