Dosa Hut Reviews Summary

Food Quality

Pros:

• "Food was a very delicious and traditional, different to the usual English Indian we are used to."
• "The food is definitely worth the patience!"
• "The food was tantalising and well presented."
• "True Indian cuisine, no imposters in this place."
• "Absolutely amazing flavourful food. Traditional cuisine at its finest."
• "The food was absolutely delicious."
• "Every dish is made of pure ghee and sambar is the most authentic tasting in England."

Cons:

• "Worst Indian food I've ever taste the naan bread was like cardboard."
• "Gobi manchurian is my kids fav so order it every time.That was very sour this time."
• "Yesterday I order chola bhatura and masala dosa. But I am not happy at all about samber and chola quality."
• "Maybe it was late the food was not up to standards s. When complained they made us feel uncomfortable and did nothing about customer satisfaction only about monies."
• "The chicken dosa that I finally got was really not delightful and was left."
• "I love a good dosa and the dosa on my recent visit was poor...the mixture was almost the same consistency as porridge!"
• "Ordered a veg fried rice for a change this time when I went, no veggies in it though.Had mostly rice and onions one or two veggies seen...So not up to the mark."

Service

Pros:

• "Excellent Customer Service, Excellent Foods, Environment very Good."
• "The service was brilliant right from the get-go with very friendly and prompt staff."
• "Staff helpful and gave use time to look at the menu."
• "Service is friendly, professional and welcoming."
• "Customer service is so good. Employees there are very very helpful."
• "The staff were super friendly and attentive, fitting us in at the last minute."
• "The staff were very friendly and efficient."

Cons:

• "Even though I had a reservation, I had to wait for 30 minutes to get a table. Then, the food took a long 45 minutes to arrive, which felt too slow."
• "VERY BAD CUSTOMER SERVICE."
• "Service has really gone down hill. No attention to detail re customers orders and not following instructions."
• "Service was terrible... place was overheated.. had to ask multiple times to get them to put a.c. on."
• "The service was below average."
• "Staff lack basic customer service skills. We're not people to pick out xyz but yesterday experience was bad staff had no eye contact they were just putting food on table and walking off."
• "Service was poor, tables left with clutter and plates too long."

Ambience and Facilities

Pros:

• "A nice little traditional South Indian restaurant hidden on a Main Street. Easy free street parking nearby."
• "Authentic taste of South India at good prices."
• "Our new favourite place to dine out! Worth the drive up from Worcester!!"
• "An excellent find! Authentic taste of South India at good prices, wide range of menu, pleasant ambience, unbeatable service."
• "Pleasantly surprised with the recent refurbishment. The decor is light and modern."
• "Restaurant is bright, clean and comfortable; seating is separated by screens and tables cleaned before next sitting."
• "The environment was lively, clean and well tidy."

Cons:

• "The only downsides were the single disabled/ladies/gents toilet and there was no rasmalai."
• "Only issue is lack of easy parking since the restaurant is on a busy main road."
• "Atmosphere was very congested in restaurant."
• "The seating arrangement felt congested, leading to awkward seating positions."
• "It gets very busy in there, and quite crowded in the waiting area, with waiters needing to squeeze by, we were there 8 - 11 pm."
• "The seating plan at your restaurant was extremely awkward."
• "There is only one working toilet in this place and I saw many people waiting to use it."

Value

Pros:

• "The prices are reasonable depending on your selection."
• "Really one of the best places in Midland to eat nicely cooked food. Price and food portion ratio is excellent."
• "Prices were fantastic - £13 each for a starter and full dosa....we were so full we could barely move after that!"
• "Just awesome if your are looking for Indian cuisine around stoke on trent… Also not too expensive, an average costing restaurant, a must try I would say."
• "The food was excellent at reasonable prices, we ordered too much food and took the rest home in containers."
• "And yes not pricey."
• "Would definitely recommend and eat there again. Worth the half hour drive!"

Cons:

• "I used to enjoy eating here in the past. Now, I feel the prices are very high and the food is extremely spicy."
• "£16.95 waste of money, I expected something special but wished I went to tesco express for a microwave meal."
• "They charge extra for sauces and do not provide enough with dosas."
• "2 hour wait time for delivery, with overpriced food."
• "Food is usually good but recently I've noticed portion sizes have reduced."
• "The lack of parking spaces proved inconvenient, making it a challenge to find suitable parking nearby."
• "Plus the parking is a joke, just about park three cars outside!!!"