Syriana Restaurant Reviews Summary

Staff and Service

Pros:

• "Staff amazing, food not so good but could of been just a bad day."
• "The staff are so friendly and welcoming."
• "Special thanks to Sarah for making our visit so lovely with kindness and a smile."
• "Her services was excellent and she made the experience enjoyable!"
• "The service was impeccable and the food both delicious and great value at under £20 a head."
• "Exceptionally good service - We were served promptly and the food was brilliant."
• "Very friendly staff that greet us warmly every time."

Cons:

• "Firstly the customer service is poor and the staff member in the lounge unsure of his name is very rude no customer service skills."
• "We have been waiting more then 40 minutes before we had our starters."
• "The staff were polite and relaxed, maybe a little too relaxed."
• "Staff were kind and polite but laboured."
• "Staff is welcoming and friendly, but it's something rather hard to appreciate when service is so poor and lacking in hospitality knowledge."
• "Waited almost an hour but what was difficult to understand was the restaurant was one third full and the food took a while."
• "Painfully slow service and average food."

Food Quality

Pros:

• "The food is just delicious and the staff are so friendly and welcoming."
• "The food was amazing and so tasty."
• "Food is very delicious, you should try it if you visit Birmingham."
• "The food was simply incredible. You can tell every dish was made with love."
• "The food was very authentic and delicious."
• "The flavours are vibrant, the ingredients fresh, and the presentation is nothing short of artistry."
• "Food was absolutely delicious, very bite with so much flavour that you want to eat more and more."

Cons:

• "The mixed grill was dry and not very tasteful."
• "The starters were cold. Ordered a hot dish but the potatoes were cold."
• "All food was COLD REHEATED IN MICROWAVE. Don't waste you time here."
• "The main dish wasn't very pleasing, the shish tawook wasn't fully cooked and the waiter claimed we should have ordered it well done."
• "Food was not bad but definitely will not eat here again. We've ordered Kibbeh which was cold and instead of getting us a properly cooked one the waiter brought us the same Kibbeh after putting it in the microwave."
• "The falafels where so blunt, the flavour is gone, the mahashi stuffed veggies where soooo plain."
• "The mixed grill was luke warm."

Ambiance and Atmosphere

Pros:

• "Beautiful comfortable place to enjoy food!! The decorations and layout of the inside is so pretty."
• "The atmosphere was angelic and the service was marvelous."
• "The atmosphere is quite and nice."
• "The atmosphere was so lovely and authentic."
• "The combination of warm earth tones, intricate patterns, and soft lighting creates a welcoming and intimate atmosphere."
• "They had an amazing atmosphere with casual settings."
• "Amazing ambience, great staff and fantastic food."

Cons:

• "The interiors are okay not that wow."
• "Location is the only thing that lets this place down."
• "Looks like a lovely place but do not book online. We did and turned up to find it had not registered and they could not find us a table for two."
• "Great environment inside although not in the nicest area."
• "Unlike the somewhat tired looking exterior, the venue is clean and comfortable."
• "Parking is terrible, they have a car park but for 6 cars I think. Have to pay on road parking and it is a nightmare."
• "One of the worst place I ever visit, I don’t have a choice to give 0 star ! It wasnt what I expected."

Value for Money

Pros:

• "The service was impeccable and the food both delicious and great value at under £20 a head."
• "Really reasonable prices too - just under £15 for a Shish Taouk."
• "Value for money is remarkable."
• "The food was fresh and delicious and very good value for money!"
• "And talk about value for money- 7 rounds of mezze, 4 mains, a plate of Baklava, a bottle of wine and a few soft drinks came to just over £100."
• "It is also affordable for the quality of food it serves."
• "With a great choice for vegetarians and carnivores alike, Syriana serves extremely tasty food and decent portions at good prices."

Cons:

• "Good balanced healthy food, just a bit too pricey in my opinion."
• "Mix grill should be £9 considering it's for 1 person (it's around £13 currently)."
• "Probably wouldn't return due to the high price as there are other restaurants where you can spend less and still eat the same amount/more."
• "The take away food was lower than average. I never had such bitter foul moudamas (probably toooo much tahini)."
• "The food, except for one or two signature dishes, is fair to average, hardly lives up to Lebanese food enjoyed elsewhere."
• "** CAUTION ** WORST ARABIC RESTAURANT. Fooled by the reviews, I visited with family last night and what a disappointment !!"
• "Ordered takeaway from here .. Although the food was ok my wife and I both got a bout of diarrhea and vomiting .. Most likely from improper food handing on there part."