Currys Reviews Summary

Stock Availability

Pros:

• "But so far I am always able to get what I want and they compete very well on prices."
• "Mrs.Joe Hill & Daymon were both superb & managed incredibly to source what I needed by checking & rechecking various models."
• "This particular store also has car phone warehouse in one of its corners. Really convenient."

Cons:

• "I was swinging past and decided to pop in and get an Xbox elite controller 2 and surprise surprise they was out of stock."
• "Went in to buy a freezer for my Father in Law, he sees one points and says that's the one I want. So we get the assistant over and ask if we can buy that one, he says it's out of stock."
• "Went to buy a washing machine and a fridge. Not available, nothing in stock."
• "TIME WASTERS. Reserved 2 PC monitors online to collect in store only to find that the monitors were not in stock when I arrived."
• "Wanted a new iron. A number were on display from which I decided which model to buy. Discovered it wasn't in stock."
• "Two items that I was interested in buying were out of stock. I was offered the display items, but they had parts missing."
• "Tried to buy a Smart TV. They had no stock of models on display. Staff were pleasant but provided inaccurate advice."

Customer Service

Pros:

• "Julian went out of his way to find just the right one."
• "Staff are always very helpful, even if some of them seem out of there depth and could do with more training with there own systems and products they sell."
• "The gentleman who helped me was incredible. So patient knowledgeable, he went beyond the call of duty."
• "Brandt went well out of his way to help me find and solve the issue, above and beyond."
• "Great customer service up to date products what more can you say but thanks for taking time with me and taking finance options ATB be back."
• "Went to curry’s Hereford to get a new phone was needed asap for work as had dropped mine and was badly broken, we had Jim serve us and what a pleasure it was to very knowledgeable very polite and all round bloody good service, great deal on the old phone and great on the new one Thankyou so very much Jim."
• "We were served by a chap called Julian, he was lovely. My parents, who are in their 90's decided to buy a new TV. Julian went out of his way to find just the right one."

Cons:

• "Again after advice manager and final choice, nothing in stock, really low skill manager...."
• "Made the experience sour and not pleasant."
• "After receiving this information, the salesperson in question sort of just shrugged off our discontent and went back to doing nothing in an empty store."
• "Shocking customer service, management included, none of the staff seem to know a thing they always seem to have to ask a colleague, lack enthusiasm, motivation."
• "Rita your customer service skills need to be worked on, you do not listen to customers or try to help at all."
• "Service is shocking. 4 people asking if you want assistance when all we want is the product we ordered online."
• "The staff have no knowledge of what they are selling, are not interested in helping customers."

Store Experience

Pros:

• "They are also controlling the amount of people in an out much better than some other shops and supermarkets."
• "Interesting visit, I learned a lot about which new phone I'm going to purchase sim free."
• "The experience really made my day/week so much brighter, service 10/10. Thank you so much Brandt!"
• "Everything you need for a phone, television or laptop, with all the device support, guarantee extension and personal advice for a wide range of products. The staff, mainly youngsters are helpful, competent and efficient."
• "It's a big store with lots of equipment on show so you can get a huge hands on experience."
• "A good sized store, we looked online for the product we wanted before visiting."
• "A special shout out to the guys in the TV section who were attentive and gave honest, helpful advice."

Cons:

• "Terrible store, never got anything I want in stock, they can order it, sure, but I can do that from Amazon."
• "Be warned!! Ordered a tv online & had it delivered to store. On opening it at home the screen was completely smashed!!!"
• "Quite why a store has a system where you can do non contact pickups of items when they don't have the staff to actually bring the items to your car."
• "Staff seem very reluctant to help."
• "Awful store, unhelpful staff, and as a company, dreadful customer policies."
• "No staff available to assist. Waited for assistance and 2 members of staff didn't even acknowledge me as they walked past."
• "Having waited a fair while for an assistant I was told they don't have the stock on site and they didn't have one on display."