Aluna Reviews Summary

Service

Pros:

• "Service from Harshita was amazing, so friendly, polite and smiley."
• "Ninti was personable, professional and polite. Nothing was too much trouble and she singlehandedly made sure that the rest of our outing was fabulous."
• "Our server was Amrita and I don't think I have met a more friendly, happy person in my life."
• "Alyssa was amazing host and looked after me and my guest party."
• "Our server Amit was fantastic and recommended a whole host of drinks and every one of them was better than the last."
• "The service was fantastic and we were regularly able to order another round of drinks."
• "Our waitress, Alyssa, was charismatic, funny and a literal ray of sunshine, we LOVED her."

Cons:

• "The service was very slow, we waited 20mins for our cocktails even though the restaurant was pretty empty."
• "The service was lovely although hampered very slightly by a large table of about 20 that kept our very nice, attentive and knowledgeable servers attention very slightly more than would have been a glowing five star rating."
• "Wouldn’t come back to this place but it was nice to go. Had Shone as our server and he was so lovely but the service was not good at all and had a bug in one of our cocktails!"
• "However, the food was not up to scratch and the music was SO LOUD, we could hardly hear each other talk."
• "The drinks menu needs to be widened for bottomless."
• "We went for the prosecco and cocktails package which initially did seem slow off the mark (15 mins for our first drinks to arrive and we had to ask for the prosecco 😢)."
• "Staff are fantasist, management and structure of the business, dreadful!"

Atmosphere

Pros:

• "The ambiance was lovely, creating the perfect setting for a memorable meal."
• "It has a lovely magic/witchcraft decoration and a nice view of the canal."
• "Cool & clean atmosphere."
• "Clean and classy place. Great views of the canal."
• "I really enjoyed the atmosphere of the bar as well--great decor with a cohesive theme celebrating libations."
• "The atmosphere was vibrant and visiting here was an excellent start to our night!"
• "The atmosphere was inviting, and the service was top-notch."

Cons:

• "In addition, there were plug-in air fresheners in quite a few places which were quite overpowering."
• "The music was SO LOUD, we could hardly hear each other talk."
• "Can be quite loud for the evening meal so hard to hear each other talk."
• "Only marked the atmosphere down because it wasn’t actually busy. And the music was sooooo loud."
• "Because it's also a cocktail bar it was extremely loud and made conversation quite difficult."
• "The first thing I noticed was that the restaurant was together with the bar. Although there was a nice aura around the place, I would have loved the restaurant to be separated from the bar as the loud music from the bar disturbed my conversation with my date."
• "The floor staff were very pushy."

Food & Drinks

Pros:

• "Charlie's creations were not only visually stunning but also packed with exquisite flavors."
• "Fantastic bottomless brunch - A-MAZ-ING Reece's dessert."
• "The cocktails are pretty cool! We highly recommend the Deadly Elixir (a rum punch) huge serving and comes with a fire demonstration."
• "The food was fantastic as well."
• "The cocktails are inventive and delicious; a few look like they're just for show, especially the ones with innovative/bespoke glasses and presentation, but it's all purposeful."
• "Great tasting food."
• "The food is absolute top notch, cooked to perfection and no compromise on quality."

Cons:

• "Went for the bottomless brunch, I ordered fried chicken, bacon and waffle and I could not eat it."
• "The chicken was like a frozen reformed chicken fillet and the overall dish was ridiculously sweet."
• "However, the food was not up to scratch."
• "The food tasted like school dinners, but the options are trendy so I guess that’s fun."
• "Avoid the Orange Blizzard cocktail, it tastes literally like a glass of orange juice."
• "Food very basic and nothing special, wouldn't return to this place for bottomless brunch again."
• "The dessert was awful, if you see something appley as a choice, don’t have it!"