Lucarelli Restaurant Mailbox Reviews Summary

Food Quality

Pros:

• "The food was amazing, so opted to pay for a third course."
• "The food is good and price isn't bad especially for looking like a really expensive upper class restaurant."
• "The sauce that came with the chicken was outstanding."
• "The steak is melt in your mouth delicious."
• "The food was amazing. So tasty, so more-ish, the wine and Prosecco were tasty too."

Cons:

• "Sadly I didn't feel the food was the best."
• "The main dish, particularly the steak, was beautifully cooked. However, the portion were very small."
• "The food were delivered 45 minutes after we ordered (late)."
• "Then the main which was a pasta dish came. It was decent but soooooooo small."
• "The pizza was outstanding, fluffy and deliciously singed. The frittura came with only one shrimp each, one (delicious) scallop each, a smallish piece of lush fish each and a heap of somewhat overcooked calamari."

Service

Pros:

• "Friendly attentive staff made us feel most welcome."
• "The staff was professional and attentive!"
• "Servers were extremely friendly."
• "The service was amazing, the food even better."
• "Food is nice but service is very slow considering not a full house."

Cons:

• "Not my first visit to this location but by far the worst experience."
• "Still can’t confirm but I think my first starter was not the one I ordered."
• "Waited ages for food to come a member of our party went up to ask why it was taking so long."
• "We were there for a while before we had to draw the attention to staff so we could order drinks."
• "Service was good everything went ok, didn’t feel like they cared for being there though."

Atmosphere and Decor

Pros:

• "A modern attractive busy restaurant."
• "The decor is fun, the seating comfy."
• "The restaurant is lovely and tables are spaced out well."
• "The whole experience was lovely! The restaurant itself was really nice and the atmosphere for lunch was perfect."
• "Lovely restaurant with amazing decor."

Cons:

• "The food was lovely but the service was poor. The staff took an hour to take our food order."
• "The staff weren't even taking note of my number."
• "Food was average and overpriced, service was terrible."
• "One of the most expensive restaurants I’ve been to, food was decent but check out the 15% tip they included when you get you bill."
• "I’m afraid we won’t be rushing back."