Miller & Carter Mailbox Reviews Summary

Service

Pros:

• "Alessandro made our evening really special - he went above and beyond."
• "Waiter was attentive and friendly."
• "The service at Miller and Carter was fantastic we had a brilliant waitress who was very attentive and welcoming."
• "Service excellent. Staff so lovely, friendly, and polite. Nothing too much trouble."
• "The reception and waiting staff were brilliant."
• "Service was quick and efficient."
• "The waiter we had was also very attentive, clear & welcoming."

Cons:

• "It was clear to us that we had been singled out and subjected to overt discrimination."
• "Service on the other hand wasn’t great."
• "Rude management service very expensive for very very average food."
• "Didn’t seemed interested when I reported it, just offered 10% off entire bill."
• "Service was rushed after delayed start."
• "Was all fine until the manager spoke to us in a very condescending tone, she seems too have forgotten the fundamentals of customer service."
• "The service overall was quite slow from the beginning to end."

Food Quality

Pros:

• "Food was very good Rump steak medium rare well cooked."
• "The food was amazing as always, cocktails were fantastic."
• "The steaks we ordered were cooked to perfection, tender, juicy and delicious."
• "First course: BBQ croquettes, which were beautiful."
• "The food was delicious and the atmosphere magical."
• "The food was delicious, service was very efficient."
• "I enjoyed a salmon dish for lunch prepared to perfection."

Cons:

• "Food was rushed, steak was more like sandwich steak not rump, my daughter had sirloin, asked for medium rare and part of it was raw."
• "The chips were in my opinion just slightly under cooked slightly hard in the middle"
• "Food cold, steak very tough."
• "Steaks were not cooked to everyone’s liking, too over cooked and dry meat."
• "Ordered a fillet Steak and it was too chewy and gritty! Loads of fatty bits."
• "Unfortunately the chips were overcooked."
• "The fillet steak was more like a bouncy ball than a nice tender bit of beef."

Ambiance

Pros:

• "The location by the canal, the atmosphere, the service by Raj were all fantastic"
• "Nice atmosphere as well."
• "The restaurant is great. Love the modern contemporary style."
• "The location is very good and the layout of the restaurant allows for views at most tables."
• "The food was delicious and the atmosphere magical."
• "In regards to the atmosphere, it's a great, clean restaurant."
• "A wonderful meal, great atmosphere."

Cons:

• "Welcome at the door was not especially friendly and we were cold throughout our meal."
• "The lights were very bright. I'm used to more romantic lighting in a steak house."
• "We got the impression that the heating had been turned off or was broken down."
• "The whole atmosphere in the place was very toxic. I found management staff unprofessional, rude, and argumentative to customers."
• "Need to look at their seating arrangement as we were a little disappointed as we were having a romantic meal but then they seated several families around us with small children and students."
• "Staff, particularly Nadine was abrupt, cold and the entire establishment was dark, cold and very unwelcoming."
• "The room temperature always feels colder than other steakhouses which does affect my enjoyment of the meal."

Value for Money

Pros:

• "4 of us enjoyed the lunch menu which is great value; 2 having 2 courses and 3 having the 3 course option."
• "All names were added to the food that was ordered so there were no confusion about who had what."
• "We had 2 course Lunch time menu. Superb value and fantastic food."
• "Great food for portion size & quality."
• "The price is quite high at £32 a stake but its well worth it I would have paid more for the stake its probably the best stake they have done in my opinion"
• "Steaks done to absolute perfection - it isn't very often that my 80 year old mother cleans her plate completely!"
• "The Christmas menu did not disappoint with succulent Turkey and the most amazing lobster pate starter I've had in a while."

Cons:

• "Very wonkey table, dirty toilets and broken hairdryers in both Male and Female toilets."
• "Not very impressed and definitely not good value for money."
• "Very disappointed. Not a place we can recommend :-("
• "The additional premium pricing for the location is a bitter pill to swallow and that takes away from what is a pretty good dining experience."
• "Both experiences have disappointed me especially with how much the meal cost, I don’t mind paying the costs of the meal if it Warrants paying that much but I can honestly say it wasn’t worth it."
• "After paying nearly £40 after discount wasn’t happy."
• "Overall, we feel that we did not have an experience that was equal to the £100 that we paid for our meal."