Dunston Hall Hotel, Spa & Golf Resort Reviews Summary

Staff Service

Pros:

• "The staff tried to do their best and were polite."
• "Every staff member we dealt with was very friendly and helpful."
• "The staff are hard working, polite and offer a great level of service and they would merit five stars."
• "Welcomed by Rahael on Reception."
• "The staff are fantastic."
• "Ben H served us our evening meal and he was so polite and attentive, a true credit to your staff team."
• "The waiter and waitress Ben and Emma were very friendly and made us very comfortable."

Cons:

• "Very disappointed..perhaps at some point the general manager might return my phone calls!!!!!!!!!”
• "The attitude of a male member of staff in the golf shop was appalling."
• "In all the reception and restaurant constantly need chasing and you always get a different answer from different staff."
• "Nobody checks on you, you have to go and physically get a staff member."
• "Service very poor. Cakes were okay, sandwiches were stodgy and our latte's were Luke warm/cold."
• "Slow staff in the bar area. Didn't know what they were doing, half the time."
• "Communication and customer care is not a concern for this hotel."

Room Quality

Pros:

• "The room was outstanding with a patio, area for our labradoodle."
• "Our room was good, comfortable, spacious. Good bathroom & shower."
• "Large bedrooms, very comfortable bed and a very good walk in shower as I had requested a no bath room if possible."
• "The room was clean and comfortable with a good selection of teas and coffees, a mini fridge, safe and a good sized TV, the bed was comfortable and we all slept well with no disturbances."
• "Our room looked as though it had recently been refurbished, which was great! Plenty of space and a nice clean bathroom."
• "Bedroom King size double, Clean and bed was very comfortable."
• "The room we stayed in was absolutely amazing it was a suite in the old part of the hotel... beautiful features."

Cons:

• "Room was unbearable hot even in October (no heating was on and air con wasn’t working, no remote for air con and reception unhelpful with this problem)."
• "The only sad part was that the heating system was dreadful."
• "The room was very hot for late October... The ceiling fan did not work and after inspection the wires had been cut."
• "The room I stayed in was dated, and anything above 5 foot was dusty."
• "Room wasn't clean on arrival, hair on bathroom floor, ash on window sill, stained bedding."
• "The rooms for such an apparently grand hotel were very disappointing, the two we had needed were well overdue an overhaul."
• "The room was awful and dated but I didn’t investigate further as the spa closed at 7pm and I was desperate to get there."

Facilities

Pros:

• "The pool was lovely and I was surprised at how big it was. It was also lovely and warm."
• "SPA treatment team superb."
• "Spa treatment and facilities great."
• "Nice size pool and jacuzzi /steam room."
• "The Lilac Room spa was super. The pool facilities are very good."
• "The hotel gym and swimming pool had excellent facilities, towels, hair driers, soap, bags and spin dry machine for wet swim costumes."
• "We made use of the Spa facilities, the pool, spa pool, Sauna and Hammam and all were good."

Cons:

• "The changing rooms are a joke; the showers are out of order and just disgusting."
• "Sauna/steam room shuts at 7pm on a weekend."
• "Spa is very big but again very dirty."
• "The sauna windows were filthy, dirty plaster by the swimming pool."
• "Pool area a little tired and bit cold, pool side showers were not working."
• "The spa is an absolute disgrace, filthy, and has lots of children running about, so it is not very relaxing."
• "The spa facilities, for such a big hotel with so many rooms was small and the sauna/steam room temperature wasn't right."

Food Quality

Pros:

• "They easily catered for us at dinner and the food was nice, also reasonably priced."
• "The food was lovely, due to size of our group we preordered and as far as I'm aware everyone got what they wanted!"
• "The breakfast was really nice and included everything you could want."
• "The second night dinner was as if we ate in a totally different restaurant. Food was on time and tasty."
• "Drinks are very expensive but food was good value for money."
• "The evening meal was excellent on all of the nights and I can highly recommend the mussels from the starters."
• "The dinner was very good - service was great and the breakfast was equally as good."