The Olive Branch Pub & Restaurant, Wimborne Reviews Summary

Ambiance and Decor

Pros:

• "Lovely big pub, lots of seating and outdoor garden."
• "Really quirky inside with an excellent large outdoor area."
• "This is a nice pub to go to for a drink, with a substantial beer garden and cosy feel inside."
• "Spacious modern interior makes this an excellent venue for group functions and for watching live sport events on TV."
• "A very nice open and airy pub/restaurant with a good selection of meals and drinks."
• "Really nice atmosphere and the beer garden is great and relaxing."
• "The interior is warm with exposed beams and a riverside garden."

Cons:

• "Very cold, large empty pub."
• "The pub was heaving with lots of merry, young people, pushing and jostling 🙁 but it didn't deter from the fun evening we had!"
• "The noise emanating from the kitchen area was very loud."
• "Just too busy and rushed to be an enjoyable experience at present."
• "Neither of us felt very relaxed or comfortable."
• "I didn't leave the pub feeling like I was glad to have been there at all - I went there for a nice relaxing time and ended up leaving fed up and frustrated."
• "Over priced for what you get, the place was very cold and the service was slow."

Service

Pros:

• "The staff are all cheerful and appear to be happy in their work."
• "We were greeted by a very friendly waiter and seated very quickly and offered drinks."
• "All the staff were very friendly and efficient."
• "Service was good."
• "Staff were very friendly, helpful and efficient."
• "Friendly service, and we didn't have to wait long for our food, although it was busy."
• "The staff were friendly and showed us to our table quickly."

Cons:

• "Waited 20 minutes before having to go up ourselves and ask what was going on only to be told the kitchen had closed."
• "The service was very slow."
• "We had to remind a member of staff after waiting 20/25 minutes for our second round of drinks."
• "With the drinks it came £25!!!! Severely under staffed."
• "We were still just being forgotten about."
• "Service was just OK."
• "The service was very slow (it wasn't busy) which doesn't help especially as you get a 90 minute slot due to covid."

Food Quality

Pros:

• "Food is exceptional with an interesting variety of choices - great veggie & vegan options too."
• "The roast dinner, Camembert sharing starter and the food was a particular highlight."
• "Food was excellent - all 3 courses - and very good value for money."
• "The food however was very nice, we all had a brilliant meal."
• "Very nice food for breakfast, good selection of fruits, cereals and condiments."
• "The food is really delicious too."
• "Food was tasty and better than Café Rouge's starters."

Cons:

• "Over priced for what myself and my guest were given... The fish was very very greasy."
• "The food was very mediocre."
• "So we actually paid £9.55 for a poor flavour wine, which is really expensive."
• "The drinks are painfully overpriced."
• "Good variety on the menu however felt like a little expensive."
• "The quantity for the price was really measly."
• "Food was okay, young staff very polite and professional."

Value for Money

Pros:

• "Great service and value for money."
• "Prices were fair in today's world, not cheap but not over the top."
• "Food was good and not too expensive."
• "Always lovely food on a large menu and at a good price."
• "Great value for money, quick service and a nice atmosphere."
• "The food we had was good and reasonable value for money."
• "Friendly and helpful service, with good food at a reasonable price."

Cons:

• "Very overpriced rubbish. I, for one, will not be returning to The Olive Branch."
• "The drinks are painfully overpriced."
• "With the drinks it came £25!!!! Severely under staffed."
• "Been a customer for many years but its now Cash only 👎👎 a no for me."
• "The breakfasts were overpriced and definitely not value for money."
• "For £13.50 I was pretty disappointed in the burger I was served."
• "Over £10 for a large glass of rose wine. Restaurants in the middle of Rome don't charge that much."

Staff and Customer Service

Pros:

• "The staff truly went above and beyond with customer service upon my visit."
• "Staff is happy and quick."
• "The staff were friendly and efficient."
• "The staff always make a venue, and the staff here are lovely."
• "Had an absolutely fantastic time this evening! The staff went out of their way to make us feel safe and comfortable during this uncertain time."
• "Service is quick and the staff are attentive and polite."
• "Staff were friendly and helpful, and the place was clean, smart and well run."

Cons:

• "Sadly I will not be returning soon having had one of the worst welcomes of any establishment I have visited."
• "We were given a table that the prams didn't fit around."
• "Management were unprofessional no smiles, no customer care."
• "The staff weren't very attentive and made a few mistakes."
• "Extremely poor customer service. No direct apology to me."
• "The woman that served us on this occasion verged on unfriendly/rude."
• "The staff leave a lot to be desired, no welcome 'won't keep you long', 'be with you shortly', etc."