London Move Reviews Summary

Customer Service

Pros:

• "An excellent company, who work as a team."
• "We had the pleasure of being shown the flat that we were eventually to rent by Tian Goulbourne. She was informative, friendly and helped make our move seamless and easy."
• "Aaron was absolutely fantastic at every point. He was friendly, helpful and came across as honest."
• "Always so quick with communication, honest and helpful in the viewing."
• "Emails are replied to within minutes and calls returned promptly."
• "Fatih's always been incredibly responsive and has helped us both getting the flat as well as sort our move afterwards."
• "Great customer service and very helpful. Would surely recommend for lettings."

Cons:

• "Very, very poor estate agents - my advice would be to avoid."
• "Every time i've emailed or phoned them I've been passed over to their incredibly rude manager."
• "They were awful at responding during the tenancy, until it got to the point where I stopped contacting them and attempted to resolve issues myself."
• "The day we moved in London Move failed to communicate that the painters were not finished with their work."
• "Witnessed completely unprofessional, aggressive and unprovoked behaviour from the manager (Abdul) when enquiring about the tenancy agreement."
• "In these two days they have not returned a single call (the manager is always 'busy') or replied to an email."
• "Unfortunately we had a pretty awful experience with London Move - and in particular with our Property Manager, Dace."

Maintenance and Property Management

Pros:

• "Always found the property management efficient. Dace is quick to respond to maintenance issues."
• "Whenever there was an issue in the house that needed to be fixed, they've always been professional and fast about repairing any problems we have."
• "Overall London Move were quick to respond to maintenance issues."
• "The team are quick to respond to emails and troubleshoot any issues."
• "They are quick to respond and find solutions to any maintenance issues that needed addressing."
• "In response to our request for action on an urgent and significant maintenance issue, Jordon at London Move was understanding, efficient and very fast to get it sorted."
• "They also assist maintenance issue promptly."

Cons:

• "Extortionate tenant fees (administration, referencing, check-in fees)."
• "Generally slow, poor maintenance quality and not particularly professional."
• "Our flat had a very old boiler which had issues every 2-3 months."
• "Failure to ensure electrical safety, especially where electrical safety may be a critical damage to health."
• "We then had a mouse infestation in the ceiling for 6 months (half of our tenancy) which we had to chase and chase to get properly treated."
• "The toilet also broke and flooded the kitchen and bathroom, they sent round the guy who put up the fence to fix it."
• "When the boiler finally broke down we were left two weeks without hot water or heating in the middle of lockdown and winter."

Professionalism and Reliability

Pros:

• "This agency is Highly recommended."
• "London Move is an extremely helpful and hard working professionals."
• "I was really happy with my experience with London Move. They were extremely accommodating, quick to respond, reliable and very professional."
• "I've always had a very good rapport with everyone involved and I can honestly say they do care about their job and really look after both landlords and tenants."
• "London Move has been excellent in their services for both letting the flat and now currently to sell the flat for the past six years."
• "Very happy to recommend their services to anyone looking to let, rent or buy a property in London."
• "I find London Move a very good, efficient and professional agency."

Cons:

• "All in, avoid at all cost and just find a website that let you deal with landlords directly."
• "Greedy and totally incompetent from a tenant point of view."
• "I had a further look into this agency and noticed they have many fake 'good' reviews."
• "The owners of London Move has multiple parent companies that are used to do repairs and maintenance for the properties they manage."
• "These agents are completely dishonest, incompetent and untrustworthy."
• "London Move did not act impartially and fought on the side of the landlady which we felt was highly unprofessional."
• "Having lived in rental properties for over 20 years, I can safely say that London Move is the worst letting agent I have come across."

Financial Aspects

Pros:

• "No small print issues and payment always on time."
• "Each tenant they found us has always got the best references and have been regular payers."
• "We lodged a report with TDS who agreed with us and even returned much more of our deposit than we had expected to receive."

Cons:

• "Their renewal fees are extortionate. £300 to have the date changed on your tenancy agreement is disgusting."
• "BEWARE: They write huge 'renewal' fees into contracts - mine was £240 to renew the tenancy after a year."
• "They also didn't give me my deposit back for nearly 3 weeks after constant phoning."
• "London Move insisted we pay £280 for professional cleaning when our contract only required us to return the flat in the same clean state it was handed to us."
• "The landlady / London Move made multiple unsubstantiated claims in deductions worth about £800 which we disputed."
• "Paid £240 in fees initially then charged another £240 for renewal, with nothing being done about the problems."
• "Booked a viewing on Tuesday for Friday at 6pm - called back on Wednesday and was told it wasn't confirmed."