Address: Burringham Rd, Scunthorpe, DN17 2AA, United Kingdom
Phone: +441724276664
Rating: 4.9
based on 152 reviews.
Customer Service
Pros:
"The service I have received was amazing."
"Harry was absolutely spot on, I did not feel I was ‘sold’ a car but that I was a buyer."
"Harry was brilliant from start to finish."
"It was really refreshing to deal with Harry, his openness, honesty and professionalism allowed for a smooth purchase."
"First class service from BRM especially from Harry."
"Harry really went out of his way to make things go as smoothly as possible."
"Harry was so helpful, polite and attentive."
Cons:
"Nice and clean cars. Good customer service but I don’t think not allowing potential clients to test drive a car is the best way of selling..."
"Unfortunately BRM have now lost a future customer."
"I believe I was sold a car with a very important (and potentially costly) bit of information missing, that absolutely would have changed my decision to buy."
"Been in and out of the garage a handful of times with problems so the 100+ point check of the cars mechanical parts was never done."
"I was then a little surprised to find that 5 weeks later the timing belt was 6 months overdue."
"Sold an old gentleman, a car after six months the clutch burnt out no reply to phone calls."
"Phoned up and made an offer of 85k on a 90k car. Said they wud get back to me and didn't."
Car Quality
Pros:
"Offered a fair deal for my car and even got a brew made."
"Very happy with our purchase."
"The car itself is a pleasure to drive, and looking forward to many long journeys away."
"They run a very professional business and have some quality cars for sale."
"Absolutely superb, bought our second vehicle from BRM Cars."
"The car is in great condition and it was at a fair price."
"Every vehicle on the lot is immaculately presented no matter what price it is."
Cons:
"Noticing one of the side light were out it was a small price to pay for the fantastic customer service I was given."
"Had a problem with the car on the first day when the pin on the clutch pedal snapped."
"A small fault developed whilst test driving it, this was fixed immediately by his staff."
"Hope their cars are better than their customer service."
"Not the peace of mind I thought I paid for! In addition, had it gone, my purchased extended warranty would have also been worthless because it hadn't been maintained in line with the manufacturers service schedule."
After-Sales Service
Pros:
"Also provided great aftercare service too!!"
"Aftersales care is top class. I had one minor fault with the car and Harry kept in contact until the fault was resolved and I was completely happy."
"They did a full service and 12 months MOT and they put things right that was over and above what you would expect."
"We had a minor fault with the tailgate release, this was sorted at a local garage and refunded under BRMs warranty."
"Once the deal has been done and something goes wrong is where you truly discover what good customer service is, and I can confidently say that this is the best after-sales service that I have ever experienced."
"First rate service. I had a minor issue with my vehicle 2 months after purchase. The issue was resolved with no cost to me."
"Both he and his staff worked overtime to fit a suddenly faulty A/C compressor the evening before I was due to collect."
Cons:
"In response the dealer offered me the option of paying them to fit a new belt. Not the response I was expecting."
Overall Experience
Pros:
"Harry arranged to get car delivered to Devon as I did not want to travel 6 hours to get to Scunthorpe."
"The buying and handover process was so smooth as they do pretty much everything for you, you just sign on the dotted line!"
"I drove up from London to collect the car. Everything was ready, went for a drive, chatted through the options and allowed me the freedom to make my decision."
"Was a pleasure to deal with Harry. Everything was sorted within 45 minutes even to the point of sorting the swap of my private reg from one car to another."
"Harry made what can be a daunting experience, an absolute pleasure."
"The video was what sold it to us before we even travelled to the garage, brilliant idea."
"Buying a car has never been that simple."
Cons:
"Ive had to spend a few bob on the cars bodywork, I knew this when I bought the car, now its immaculate."