The Dental Suite - Nottingham Reviews Summary

Professionalism and Expertise

Pros:

• "He made me feel at ease and I couldn't believe how quickly it was over."
• "She was excellent and kept me informed about what she was going to do throughout I came out of her surgery feeling reassured that my treatment was going to plan an excellent service again many thanks to all the staff."
• "I would recommend anyone thinking about cosmetic work on their teeth to look at Kiren's Instagram page to see how the teeth are prepared prior to cosmetic work."
• "The dental nurse Natalie was very friendly and calm, putting me at ease straight away."
• "Bernardo explained to me how the check-up would proceed and set about the task with professional ease, explaining everything as he went along."
• "Dr Johal has been treating me for over a year for some complex and delicate procedures, and she is remarkably talented and professional."
• "I needed complex denture replacement and Jamie gave the most meticulous examination and fitting, taking as much time as was required for the perfect fit."

Cons:

• "Be aware that if you are getting braces these are being done by a DENTIST (not specially trained in moving teeth) and not an ORTHODONTIST."
• "I wouldn’t recommend this place at all, a year and a half ago approximately, I chipped my tooth and had composite bonding done here for £500... a week ago I started experiencing excruciating, unbearable pain from this tooth."
• "The crown came off after a few weeks which sent the whole process back to square one."
• "Cannot make any decisions and seemed like Dr. Kalpesh Bohara was not bothered."
• "ALWAYS GET A SECOND OPINION AND GO TO A NHS DENTIST INSTEAD (NHS dentists actually care about your teeth more than making money!)."
• "So I went to hygienist there and... Not sure what she did, but she didn’t make my teeth better for any milligram."
• "Awful experience, made me feel so self conscious telling me my teeth were so bad."

Customer Service and Communication

Pros:

• "Everyone you see working there always has a smile on their face and makes every appointment seem effortless."
• "Reception staff are lovely and really helpful."
• "The staff are all friendly and efficient and the place is immaculate!"
• "All the staff are lovely and caring, I look forward to seeing them all when I go!"
• "The receptionists and assistants too were always kind polite and helpful."
• "The staff are all very professional, as well as friendly and welcoming."
• "I was impressed by their efficiency and their good communication skills."

Cons:

• "I emailed explaining my experience and asked for a refund for the next appointment I booked which I felt pressured to book. They called me back just to refund me, no apology, nothing!"
• "Very difficult to communicate with the Dental suite in Nottingham or book an appointment."
• "I'd be really happy if they stopped spamming my email address at 4:00 a.m. with messages asking if I am still interested in their services."
• "Just had a consultation - very confusing system didn't work so sat waiting for a call that wouldn't have happened."
• "Being constantly spammed with marketing emails/calls then demands for an outstanding payment for a cancelled appointment which was never even confirmed in the first place."
• "I was promised a call back in maximum 4 hours, this phone call didn’t come through until 4 days later."
• "Loved the service and the hygienist working there but will now never use them again."

Results and Satisfaction

Pros:

• "My smile is a mirror image of pre-injury not even my mother can tell the difference."
• "I am incredibly pleased with the results I got, and had previously thought I would have to spend thousands on veneers to get my teeth to look the way they did."
• "My teeth look and feel great."
• "I am absolutely over the moon with the results, my confidence is through the roof and I cannot stop showing off my new smile."
• "The result was better than I could ever have hoped for, it looks so natural and fits in with my real teeth perfectly!"
• "My teeth have never looked so good."
• "I have had so many compliments on my teeth and even had a fellow dentist comment on what an amazing job she’s done."